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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.8
969 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 970 reviews

May 17, 2024

Jaime explained the services that were due, kept me up to date with how long it would take, and made sure to make me aware of upcoming services that were coming due so I could plane for them. More

by Luke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Andrzeicik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Luke and it's great to hear about your excellent experience here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 16, 2024

Keith Davis and the team of Acura Berlin has been helping me service my vehicles adequately for 3years. I have NO doubt I always be well taken care of. Thank you Mr.Davis ! More

by t.barros14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Eric Diaz General Manager 860-829-3787

May 15, 2024

There was little wait and the job was done thoroughly. No wait for check out More

by Sgagnon05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Battistini
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May 16, 2024 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matthew, Gina, and our team, and we look forward to working with you again. Eric Diaz General Manager 860-829-3787

May 14, 2024

Jim Pompei was, once again, a pleasure to work with! He was extremely helpful and communicative throughout the entire process, which made it seamless! Thanks again! More

by tedwards
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jim here at Acura of Berlin. Eric Diaz General Manager 860-829-3787

May 13, 2024

Gina is very knowledgeable, professional and thorough and Matthew is very professional and a very good person More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey, Gina Battistini
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May 14, 2024 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gina met your expectations. Thank you again for choosing Acura of Berlin, Diane, we look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

May 12, 2024

Personal muy amable y servicio rápido. Te ofrecen café, té, agua o un snack mientras esperas por tu servicio, también si tu carro tiene alguna falla te lo dejan saber para que hagas tu p More

by NAIREL_412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Acura of Berlin responded

It's great to hear that Keith was able to help you outWe aim to ensurere everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 12, 2024

Both, Brandon and Jim Pompei made my RDX buying experience as smooth as possible without feeling pressured. Making me feel comfortable and confident about my purchase. More

by alemana1890
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Brandon and Jim were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

May 12, 2024

I was able to experience both sales and service for my purchase. There was a recall part that needed to be installed. Claudia kept me informed about the progress of the service, and everything was as ad More

by jwh12181
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2024 -

Acura of Berlin responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 10, 2024

Courteous service. Good workmanship. Staff communicates well with the customer, and keeps you updated. No issues with the process. More

by rletk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2024 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

May 09, 2024

Very attentive to keeping me informed every step of the way. Totally transparent with what is a need to do versus a nice to do. More

by MICHAEL_LONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience, Michael! We sincerely value your business and look forward to your next visit. Eric Diaz General Manager 860-829-3787

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