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Acura of Berlin
Berlin, CT
1,024 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 1,024 reviews
August 09, 2024
No loaners or shuttle service available for service customers Very combative approach If we knew what is wrong with the car why would we bring to the service center customers Very combative approach If we knew what is wrong with the car why would we bring to the service center More
by FRANCISDMELLO
Verified Customer
August 07, 2024
Acura of Berlin has a team of people that know their products and customers needs. I've always feel welcome when I'm in there show room or service department. products and customers needs. I've always feel welcome when I'm in there show room or service department. More
by j.nedeau1775
August 06, 2024
Jim Pompei was a professional and found the exact car I was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make was looking for. When I arrived the car looked as described. I had a tricky situation with my trade-in which needed some navigating in order to make the deal and numbers work, and Lucius was a pro with understanding the task and giving me my best options. 10/10 service. More
by fcontentoiii
August 04, 2024
Customer friendly totally enjoyed my experience looking forward to my next visit service with a smile forward to my next visit service with a smile More
by Phillipbutler7642
Employees Worked With
August 03, 2024
I got a problem with a battery in my two years old car . I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle I am changing a third battery in this car and Jonathan provided an excellent service regarding my vehicle More
by alicja_matejek
Employees Worked With
August 02, 2024
I have been going to Acura of Berlin for many years now, and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and m and I have to admit and recommend Jonathan for his phenomenal service. He makes sure to keep me informed about all things going on with my car, and most of all he assured me that my car will be ready and safe for the road. Nice job Jonathan, the front desk guy is awesome too. Thanks so very kind More
by Jul
Employees Worked With
July 30, 2024
Buying a vehicle was a great experience, simple, fast, convenient, and more importantly no sales pressure. convenient, and more importantly no sales pressure. More
by Spoloszczak
July 29, 2024
This was by far the best car buying experience I have ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- p ever had! I would first like to give a "shout out" to Lucius for starting my experience off in a positive way, a "shout out" to Jim for his non- pushy approach, pleasant attitude and knowledge and last but not least, a "shout out" to Tom for ending my experience in a positive way. I would highly recommend this team and dealership!! More
by Jennifer Walsh
July 28, 2024
Service advisers always friendly and get me in and out. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. They also take the time to explain everything and give me the information I need to prioritize the work my car needs appropriately. More
by ambernicoleforbes
