Acura of Berlin

We had a great experience with Jim. He came out to greet us on a very hot day in July. He was so polite, gave us honest answers to our questions, and made the process fast and easy. Th He came out to greet us on a very hot day in July. He was so polite, gave us honest answers to our questions, and made the process fast and easy. The next day he followed up with a call to make sure we were happy. Thanks for excellent service Jim! More

This was my second time at Acura of Berlin. Both times my experience was great. Both times my experience was great. More

My easiest car buying experience to date! From the moment I was introduced to Claudia, and through the entire buying process, she was professional yet very welcoming. Purchasing a new car c From the moment I was introduced to Claudia, and through the entire buying process, she was professional yet very welcoming. Purchasing a new car can be a bit stressful but Claudia immediately put me at ease. This was going to be my fourth Acura so she walked me through model changes and all of my options. Claudia was very knowledgeable and able to answer all of my questions. Within an hour of my car decision, she had located the exact car I was looking for. During the whole process, she had phenomenal and quick communication making it that much easier. I highly recommend Claudia and Acura of Berlin! More

I submit this review to convey my great satisfaction with the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew e the level of service I consistently receive from the Acura of Berlin(AOB) subsidiary. Service Specialist Keith Davis and Service Associate Matthew efficiently handled my service appointment despite difficult circumstances. They were very patient and informative to me despite several system challenges because my service was performed during the CDK hack event where they could not access their service data base. Keith explained the situation to me and was steadfast on focusing on processing my service using hand written service orders to work around the obstacles. He was very patient and focused and also took time to keep me informed on the process of my service as I had brought in my 2006 MDX to have several things done. Service Associate Matthew gave me a followup call to make sure that I was satisfied with the service. Keith Davis also contacted me to also check on my satisfaction and verified my service to properly update their records when access to their database was restored. I appreciated their professionalism throughout this period because they were calm in the face of all the obstacles presented by the CDK event. I appreciated their efforts to make my service as seamless as possible under difficult circumstances. Much respect to them both making the difficult appear easy! More

Great service & communication by Jonathan! Right on the spot he got me in quick for a A1 service! Right on the spot he got me in quick for a A1 service! More

Big thank you to the best salesperson Claudia. I had the best experience!! We all know that buying a new car can be very stressful sometimes but not when you doing a business with Claudia! She is I had the best experience!! We all know that buying a new car can be very stressful sometimes but not when you doing a business with Claudia! She is a very professional individual, knowledgeable and great listener. Claudia took her time and answered all my questions and concerns. I highly recommend Claudia. It was a first time when purchasing a car was actually a great experience for me. Thank you Claudia and I wish you much success in the future. More

Claudia was so professional and helpful even with things unrelated to sales. She provided an excellent customer service and insight in the process of buying/ leasing a new vehicle. Claudia made the process unrelated to sales. She provided an excellent customer service and insight in the process of buying/ leasing a new vehicle. Claudia made the process easy all the way through. I fully recommend her services, she goes above and beyond when helping her customers. More

I like the way they take care of business. Also the car matches the staff at Acura perfect Also the car matches the staff at Acura perfect More

Very laid back non aggressive atmosphere with a helpful, knowledgeable, friendly staff. Lots of choices with a large inventory. James was extremely helpful with a conscientious awareness of when to step awa knowledgeable, friendly staff. Lots of choices with a large inventory. James was extremely helpful with a conscientious awareness of when to step away. He guided, did not forcefully try to sell me a car. Ask questions of what I was looking for. It was like having a conversation that just flowed and I didn’t feel pushed. I pretty much knew what I wanted but wasn’t sure if a lease was the best thing for me. Well, after asking a million questions I realized it was the perfect choice for me. He was so easy to work with and I appreciate the fact that he didn’t come across like a typical salesman lol. Sorry to those of you that follow and hate being labeled that way. James is someone my husband and I would hang out with! Timing was right, place was right, dealing with James was completely right and leasing an amazing sporty RDX was 100% the right decision!! I will be back!!! If you want a stress free experience where you don’t feel hounded or pushed, this is the place for you 😜😁 More

Jim was great! No pressure and very responsive. Dealership was easy to do business with. No pressure and very responsive. Dealership was easy to do business with. More