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Acura of Berlin

Berlin, CT

4.8
1,026 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,026 reviews

September 16, 2024

Christian was a pleasure to work with, very informative in the research gathering process. Highly recommend. More

by Craig Rich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, Craig, and we hope to see you again! Eric Diaz General Manager 860-829-3787

September 15, 2024

Very honest and upfront. They did not play games. No high pressure sales tactics. Very easy process, and I got my car the same day! Jim Pompei was my rep and he was amazi More

by healthywithheather247
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Acura of Berlin responded

Heather, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Jim and our here at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

September 15, 2024

I’ve been servicing my car with Keith Davis since I purchased it- he’s great, honest and fair. The whole team is great and I recommend . More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Sep 16, 2024 -

Acura of Berlin responded

Thanks, Deb, for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 14, 2024

Jonathan was amazing. He helped me, I requested Keith Davis who had stepped out and Keith is my usual advisor. Jonathan, like Keith, was kind, professional and kept my More

by Deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Roath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Sep 15, 2024 -

Acura of Berlin responded

Deb, Thanks for sharing your thoughts about your experience with Acura of Berlin. Jonathan, Keith, and Matthew appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 14, 2024

Acura Of Berlin is excellent! Wether you are buying a vehicle or servicing one, everyone I come in contact with are wonderful. Jim is a great person & salesman and Jaime always More

by HOPE05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Sep 15, 2024 -

Acura of Berlin responded

Thank you so much for your kind words for Jaime, Jim, and our team, and for taking the time to leave us this wonderful service feedback! Eric Diaz General Manager 860-829-3787

September 13, 2024

Claudia was responsive, helpful, and great to work with. We’re so happy with our new ZDX, especially since she spent so much time walking us through the car and how to make best use of all the features. Tha More

by JillianJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Claudia Dijmarescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin, Jillian! Your feedback and rating mean a lot to us. We're glad that Claudia was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

September 12, 2024

I have a great experience at this dealership. The service technician Jaime are very professional. She helped me to get my car fixed the issue of the bad Fakra connectors. I definitely recommend f More

by dan_vp860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Andrzeicik
Sep 12, 2024 -

Acura of Berlin responded

Dan, it's great to hear that Jaime was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

September 12, 2024

The service department and Keith Davis are always extremely professional. I would highly recommend both Keith and the service team. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Roy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Acura of Berlin responded

Thanks, Bob, for sharing your thoughts about your experience with Keith and our team here at Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

September 11, 2024

Brandon helped us find a vehicle through an internet search. Jim finalized the deal and was very professional! Jim made the car leasing experience a personal one! He made my family feel comfortable wit More

by HEDSTROMLEANNE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Acura of Berlin responded

Leanne, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! Brandon, Jim, and our team here at Acura of Berlin are glad to have you as a customer. Eric Diaz General Manager 860-829-3787

September 11, 2024

I had a great experience with Acura of Berlin. They were professional and not pushy. Answered all of my questions and worked with me on securing the right vehicle. I was in a time crunch and they More

by CPina
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon Hines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Acura of Berlin responded

It's fantastic to hear that we provided you with great customer service while assisting you with your purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Acura of Berlin! Eric Diaz General Manager 860-829-3787

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