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Acura of Berlin
Berlin, CT
971 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance.
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 971 reviews
August 23, 2024
Prompt service, excellent attitudes, wonderful mechanics. My car runs great! Will be a lifetime customer. My car runs great! Will be a lifetime customer. More
by peterbennett88
Verified CustomerEmployees Worked With
August 23, 2024
From the moment we arrived at Acura of Berlin, we were greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on t greeted by salesman Jim Pompei. It was our very first stop of searching for a new vehicle. Having never leased a vehicle before, Jim educated us on the process and gave us valuable information to think about. We went on to a couple other dealerships ending up going back to Acura of Berlin. Jim impressed us from the get-go with his “tell it like it is” and keeping things “real” personality, which we appreciated. The whole process was very smooth from start to finish which included Brendon Hines and Tom Suchojad, Business Manager. Everyone was very friendly and knowledgeable. We are looking forward to the new car experience with Acura of Berlin and I know that we will be well taken care of! More
by JOSZW
August 22, 2024
Claudia was a pleasure to work with. She shared many details about my new MDZ and answered all of my questions. She shared many details about my new MDZ and answered all of my questions. More
by DAWNHOWE
August 22, 2024
Very helpful and professional staff ready to fix any of your needs for you in a timely manner your needs for you in a timely manner More
by Joshuar2315
Employees Worked With
August 21, 2024
Great Customer Service, Matt Cashier is polite and patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea. patient, the service waiting room and bathrooms are clean, with bottled water in the fridge, enough Keurig coffee and tea. More
by Service101
Employees Worked With
Other Employees :
Matt - Cashier is courteous and polite, Ray Lattman, Felix Olvera Jr.
August 21, 2024
Great service, polite, clean, on time, feedback, in and out, offers, courtesy vehicle, car wash and vacuum and most of all great experience out, offers, courtesy vehicle, car wash and vacuum and most of all great experience More
by JOSEGUZMAN1982
Employees Worked With
Other Employees :
Ray Lattman, Felix Olvera Jr.
August 21, 2024
I have found the the purchase and servicing of my 2029 Acura MDX to be excellent! The service is efficient and staff polite. In one repair case a serviceman worked long and hard to finish a repair (ca Acura MDX to be excellent! The service is efficient and staff polite. In one repair case a serviceman worked long and hard to finish a repair (caused by me using the wrong grade of fuel resulting in the need for a new catalitic converter) to be finished for the weekend. Keith Davis kept me updated! More
by MAKREH
Employees Worked With
Other Employees :
It is hard to remember names as I am there infrequently. . I have not encountered anyone who was not efficient and polite.
August 20, 2024
Excellent customer service … everyone at Acura is GREAT ! No complaints. Everytime I need to bring my car in for service, he is very accommodating . No complaints. Everytime I need to bring my car in for service, he is very accommodating . More
by MJP5762
Employees Worked With
Other Employees :
Jonathan in service is excellent … he remembers me and my car and is great !, Ray Lattman, Felix Olvera Jr.
August 20, 2024
I have always received prompt, courteous and completion time as promised. Any coupons or special discounts were always applied. My car was always returned washed and vacuumed. time as promised. Any coupons or special discounts were always applied. My car was always returned washed and vacuumed. More
by JIMBO65452000
Employees Worked With
August 20, 2024
I've been a client since 2007. Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I'v Everyone treats me like I'm the only customer you have. The five stars I indicated below were for your Service Department staff members with whom I've collaborated. More
by ALAN.DIPRATO
