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Taylor Adams
230 Reviews
230 Reviews
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230 Reviews of Taylor Adams
February 14, 2026
While the repair for the transmission was great, the work left a rattle somewhere in the rear of the car. I know, I know, take it back everyone will say but the inconvenience of waiting for a rental so they left a rattle somewhere in the rear of the car. I know, I know, take it back everyone will say but the inconvenience of waiting for a rental so they can figure it out is a PITA. I’m sure it’s a clamp or other fastener that was not torqued but in the day of following checklists and QC overlooking a repair this should not happen when driving a luxury car like a Cadillac. I expect more since I pay for more. Shoddy work like this? I could have bought a Kia. The transmission was fixed wonderfully though. It was the reason I had the car towed in. I just wish the repair was more thorough to include what want not the issue. More
by gwatlack
Verified CustomerOther Employees Tagged: Rachel Alvey
February 12, 2026
Smooth process. Scheduling was easy and prompt. Taylor with service and London with the loaner vehicle were great. Drop off and pick up was fast and they did a great Scheduling was easy and prompt. Taylor with service and London with the loaner vehicle were great. Drop off and pick up was fast and they did a great job on our Escalade. More
by JACKJNI
Other Employees Tagged: London
February 07, 2026
Easy to schedule an appointment for service. Simple check-in with knowledgeable, professional advisor - Cole. Comfortable lounge w/ coffee and snacks. On-time wait / pick from services performed Simple check-in with knowledgeable, professional advisor - Cole. Comfortable lounge w/ coffee and snacks. On-time wait / pick from services performed and a freshly washed and dried car. Simple checkout. So happy to see that Taylor is still there, too, w/ the change in ownership and is managing the service Advisors. She's a rockstar. More
by bherwick
Other Employees Tagged: Cole - service advisor.
February 06, 2026
Great service, courteous and professional we had no problems at all will definitely recommend them to our friends. problems at all will definitely recommend them to our friends. More
by jgcoachgayden
Other Employees Tagged: Robert Cook
January 29, 2026
Taylor is amazing and always attentive . Our experience has always been outstanding - Only negative is not enough loaner cars Our experience has always been outstanding - Only negative is not enough loaner cars More
by Nichole M
Other Employees Tagged: Jonatan Camunez , Franklin Wood, Chris in sales !!!
January 23, 2026
Very professional and quick very cozy lobby what else can I say why does it I say why does it More
by gloor61
Other Employees Tagged: Samantha Oliphant, Rachel Alvey
January 23, 2026
Excellent service. I called the service department at 4:30 to see if they could do a quick oil change. Tayylor got me in and out in 30 minutes so late in the day. Ca I called the service department at 4:30 to see if they could do a quick oil change. Tayylor got me in and out in 30 minutes so late in the day. Cadillac service is the best! More
by GWALL0
January 22, 2026
Everyone is great, professional and friendly. Dealership is clean and welcoming. I wouldn't take my Chevrolet anywhere else. Dealership is clean and welcoming. I wouldn't take my Chevrolet anywhere else. More
by DLIST
Other Employees Tagged: Jarrett Abel, Edwin Chan, Tim Wilkins, Mike Belew, Dustin List, Charles Schwarze, Jesse Salazar, Brandon Roehl, Kyle Elliot
January 20, 2026
They did the minimum for the service. They are in a state of mass confusion. I made reservations online for them to pick up my car for service and return it. They forgot to pick it They are in a state of mass confusion. I made reservations online for them to pick up my car for service and return it. They forgot to pick it up so I had to drive down to their location. They were supposed to return me to my home, but after 45 minutes of waiting, I had someone pick me up. When the car was ready for pickup, They made arrangements to have someone take me to the service center, only to cancel the order an hour later. Needless to say, I complained to the service manager and I am looking for a new service center to take care of my needs. Any suggestions? More
by dlbjelde
Other Employees Tagged: Jarrett Abel, Samantha Oliphant, Gavynn Norris, Mike Belew, Jonatan Camunez, Rachel Alvey
