Edwin Chan

Sales and Service at Tom Clark is always top notch. Always greeted with a smile. Always kept me informed. My concerns lie with the quality of the GM product. I currently own a 2026 GMC Acadia Denali Ul Always greeted with a smile. Always kept me informed. My concerns lie with the quality of the GM product. I currently own a 2026 GMC Acadia Denali Ultimate AWD. Have 2000 miles on the vehicle. So far they have completely replaced the engine and one broken brake pad monitor sensor. Also just received the notice that my vehicle is in the category that has a condition where coolant leaks from the radiator hose quick connect at the radiator inlet. The notice states Not to bring the vehicle in unless you believe your vehicle has the condition described in the notice. GM is providing owners that exhibit the leak condition. within 5 years or 60K miles they will fix it for free. When I purchased my car I bought a loaded Extended Warranty that extended the factory warranty to 10 years/120000 miles. I would assume my warranty would automatically cover the problem they notified me about but technically I already paid for the service. Every day seems like an adventure owning a vehicle that demands that kind of attention. We are still concerned but taking it a day at a time. More

by BGEORGEN160 Verified Customer Verified Customer

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Each service visit I have had so far, since the new ownership, has been great. I appreciate the service advisor assigned to me, Edwin Chan. He took the time to answer all my questions, regarding my ser ownership, has been great. I appreciate the service advisor assigned to me, Edwin Chan. He took the time to answer all my questions, regarding my service and explained to me; in terms I could understand. He has great customer service skills, which, in my opinion, is very important for a business to have. More

by amcfanclub Verified Customer Verified Customer

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Edwin Chan is an excellent service writer with great customer focus attention. Just a great writer, I use him every time customer focus attention. Just a great writer, I use him every time More

by Nlburgess Verified Customer Verified Customer

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Edwin was my service advisor and was excellent! Strongly recommend. I will definitely be back. Strongly recommend. I will definitely be back. More

by MARK_WEST Verified Customer Verified Customer

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The service has always been spectacular with Edwin and the entire service team. Each time I've brought my vehicle in, I've had exceptional service. from the frontline staff to the ladies at the checkout d the entire service team. Each time I've brought my vehicle in, I've had exceptional service. from the frontline staff to the ladies at the checkout desk! More

by james.dickens Verified Customer Verified Customer

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I had the best experience since I purchased my car. My advisor, Edwin Chan was awesome, the service desk was courteous, friendly, went over my paperwork with me when I asked a question, I thought I owe My advisor, Edwin Chan was awesome, the service desk was courteous, friendly, went over my paperwork with me when I asked a question, I thought I owed them more, the work completed, and videoed, in a timely manner. Thanks to the new ownership changes and training of good employees. More

by amcfanclub Verified Customer Verified Customer

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Great service just like always thank You everyone for taking care of my truck been going since I bought it 2014 taking care of my truck been going since I bought it 2014 More

by J.Zuniga5050 Verified Customer Verified Customer

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Edwin is an amazing service advisor and is always very thorough and professional. I appreciate his attention to detail. thorough and professional. I appreciate his attention to detail. More

by Dman96 Verified Customer Verified Customer

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Jarret had been just a wonderful advisor and communicated the repairs needed for my vehicle. 10/10 will come back! the repairs needed for my vehicle. 10/10 will come back! More

by IMAN00B985 Verified Customer Verified Customer

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They were quick and efficient with the service of my Buick. But very disappointed that they didn’t have any Buick Envision on the lot to look at for possible trade in Buick. But very disappointed that they didn’t have any Buick Envision on the lot to look at for possible trade in More

by MSSTARR67 Verified Customer Verified Customer

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