Taylor Adams

Excellent and courteous service! Will return for services. Have been a customer for 20 years with James Wood and now Tom Clark. Will return for services. Have been a customer for 20 years with James Wood and now Tom Clark. More

Report | Print

Excellence at its best . . great customer service, timely , experienced and detailed with our new Buick . Thank you . great customer service, timely , experienced and detailed with our new Buick . Thank you More

Report | Print

Everything I asked for was done to my expectations! I will definitely be back for my next service! I will definitely be back for my next service! More

Report | Print

Very nice very helpful very good service doesn’t take long for car to get worked on long for car to get worked on More

by VHBVARNELL Verified Customer Verified Customer

Report | Print

My favorite GM dealer. Sales & service department are excellent. No hassle sales process & the service department is very good. Sales & service department are excellent. No hassle sales process & the service department is very good. More

Report | Print

I bought a 2025 Cadillac XT4 and it has had problems since day 1. The shocks had to be replaced after 1 week of ownership, it's been in twice because the radio does not go quiet when a text comes in - since day 1. The shocks had to be replaced after 1 week of ownership, it's been in twice because the radio does not go quiet when a text comes in - that still does not work. Most recently the turbo charger had to be replaced, which is the reason for my response. My engine light came on and after taking it to an Autozone for them to tell me the issue, I called Tom Clark to get my car into service. Take into account, I drive twice a day to downtown Dallas for work and take the expressway. I was told not to worry unless the engine light flashes, then take it immediatey to the dealership for repair. That may be a tow charge, and at the very least, unsafe especially if I was stalled on the expressway. I explained this to the service advisor and asked for a loaner car, I always heard this was one of the advantages of owning a Cadillac -the service department was one step ahead of the other brands. But no, I was told it would be almost a month before I could get a loaner! (I don't have the luxury from working from home) I called Sewell and they immediately got me hooked up with an account, told me to bring it in the same day and they had a loaner car for me waiting. Their service department was very professional and impressive. It was indeed the tubo charger that needed replaced. They had to keep the car over the weekend but at leat I had the loaner. I understand the fleet at Tom Clark may not be the largest just because of the smaller size of the dealersip, however, I felt like this was a problem that needed to be fixed immediately. Very dissapointed the in the cadillac service I received from Tom Clark. I know you all have cars, because when my shocks went out I had no problems getting a loaner. I guess I just needed the code or right terminology to know how to get that type of service again. I have purchased 5 Buicks and then my first Cadillac, albeit it was just the XT4, from your dealership and I guess I just expected a better service relationship with your Cadillac dealership. I will try out your Cadillac service department again, but if it's not satisfacory, I will have to move my service to Marla over at Sewell. They seem to understand the needs of a loaner car. Of course Tom Clark is more convenient but needs must. I will say that with my Buicks, Jarett Abel, always took great care with our vehicles and knew us by sight or name. I never had an issue with the service just the Cadillac experience that I was led to believe was a cut abve. Thanks Gary Wall 817-360-3001 More

by GWALL0 Verified Customer Verified Customer

Report | Print

Great customer service and communication through out the entire process. Transportation to and from work was very helpful entire process. Transportation to and from work was very helpful More

by mikeforeman105 Verified Customer Verified Customer

Report | Print

Very professional clean place to have your car worked on. They make sure you're very satisfied when you leave let alone are very good at greeting you when you drop your vehicle off. Customer Lounge is nice an They make sure you're very satisfied when you leave let alone are very good at greeting you when you drop your vehicle off. Customer Lounge is nice and clean and complimentary shuttle is also nice. More

Report | Print

Easy to work with, great customer service. All of my needs were handled efficiently from service to sales. All of my needs were handled efficiently from service to sales. More

by AliciaW Verified Customer Verified Customer

Report | Print

Easy to schedule. Efficient and professional. They have been my service department of choice for over a decade. Taylor is always so gracious and helpful! Efficient and professional. They have been my service department of choice for over a decade. Taylor is always so gracious and helpful! More

by MARGIE6 Verified Customer Verified Customer

Report | Print