Russell Casteel

Best service and dealership in Houston - best best best best best best best best best best best best best best best More

by BZSCHAPPEL Verified Customer Verified Customer

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The whole experience was the worst one I’ve ever had. I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when rever I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when reversing. I hoped the problem would resolve itself after a few days, but when it persisted, I took the car to service. Unfortunately, it remained there for a week with no communication—no phone calls, no messages, nothing. After a week, they called my wife, even though I was the buyer, and pressured her to agree to a charge for replacing a flat tire that I had not encountered before bringing the car in. I called the service and insisted that I had given them the car in good condition, with no problems relating to the tires. I then spoke with the manager and told him, " I only drove it for 3 days and brought it to you without a flat tire." He replied that they would fix the tire, and I responded, "No, sir, you’re going to replace it, not fix it." In the end, they did replace it. After 2 days, I was informed that the car was ready for pickup. I was optimistic, but sadly, the same problem resurfaced after just 1 day. I took the car back to service and showed them a video of the issue. It remained there for another week. During this time, I realized I had forgotten my driver’s license at the dealership when they provided me with a loaner car. When I went to retrieve my license, I asked about my vehicle. They informed me that it was ready and that there were no issues. If I hadn’t gone to get my license, I might still be waiting for an update. Additionally, no one explained the repairs made to the car, and I did not receive any paperwork indicating that I had left my vehicle in their care. When I returned to pick it up, they simply handed me the keys without verifying my information. I also inquired about trading in the vehicle and was surprised when the sales manager mentioned that the price would be affected due to the time I had driven it, despite it being in service for a significant portion of that month. Overall, this experience has been quite disheartening. I arrived at the dealership at 3:30 PM and left at 9:30 PM, feeling frustrated. While I understand that many people have had positive experiences with Mac Haik, my own experience has left me disillusioned. The only positive aspect of my visit was the water bottle provided, and beyond that, I found little to commend. Unfortunately, I would not recommend this dealership and have no intention of returning. I'm also concerned that this vehicle may be sold again with the same issues if the service department claims it is in good condition. More

by FEDY.BENZ Verified Customer Verified Customer

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Service was great and repairs done on vehicle minor that I just purchased. They help me feel safe in buying a used car. I also thank the salesman Bryan Lacy for helping me find the right one to replace my l I just purchased. They help me feel safe in buying a used car. I also thank the salesman Bryan Lacy for helping me find the right one to replace my loss vehicle. He searched till the right one came up. Thank you, guys. More

by BELLEFLO3 Verified Customer Verified Customer

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the service was very nice, good people, fast service. there were a good amount of people there getting service but i didn’t have to wait long at all. definitely would go back there were a good amount of people there getting service but i didn’t have to wait long at all. definitely would go back More

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No issues to report. Problems were thoroughly explained. I appreciate the care and attention shown to my car. Problems were thoroughly explained. I appreciate the care and attention shown to my car. More

by AJOSIE70 Verified Customer Verified Customer

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I have purchased 3 vehicles from this dealership over the years. I have found their service department to be very good. They keep you informed of what needs to be done, and keep you updated along the way. years. I have found their service department to be very good. They keep you informed of what needs to be done, and keep you updated along the way. More

by deethebluesman Verified Customer Verified Customer

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Muchas profesionalidad y calidad en el servicio que brinda, dan seguimiento al problema del cliente brinda, dan seguimiento al problema del cliente More

by TERESITAROCA96 Verified Customer Verified Customer

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It was a pleasure doing business with Mr Jones, he's a great salesman and always made sure I was taken care of great salesman and always made sure I was taken care of More

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Tony McPhail has always been very helpful and professional in every aspect of my visit for service. professional in every aspect of my visit for service. More

by GNINAO48 Verified Customer Verified Customer

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I cannot rate any service personnel less than a five. Can't imagine doing business elsewhere! You have my complete confidence! Gail P. O'Hare Can't imagine doing business elsewhere! You have my complete confidence! Gail P. O'Hare More

by JANDGOHARE Verified Customer Verified Customer

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