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Juan Godinez
Juan Godinez at Mac Haik Chevrolet

Juan Godinez

Service Advisor

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.7
159 Reviews
4.7

159 Reviews

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159 Reviews of Juan Godinez

April 05, 2026

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Employee Rating

They were very fast and friendly! Great customer service!! Definitely recommend them, i will definitely be back whenever i need something done More

by DALAYGOMEZ371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Jose Rosales

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Apr 05, 2026

Mac Haik Chevrolet responded

Thank you for sharing your experience. We’re glad our team could deliver fast, friendly service on your Chevrolet Equinox. We appreciate your recommendation and look forward to helping you again whenever you need us. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 04, 2026

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Employee Rating

Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds More

by Jonathan.price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Billy Cassels, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Apr 04, 2026

Mac Haik Chevrolet responded

We appreciate your recognition of our professional service on your Chevrolet Tahoe. We’re glad we could focus solely on necessary maintenance without suggesting any nonessential additions. That Great Mac Haik Feeling Brian Caldwell, Service Director

April 03, 2026

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Employee Rating

Received excellent and speedy service eventhough the service department was somewhat busy. My wait was less than 2 hours which is great. More

by NewFan2015
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Mac Haik Chevrolet responded

It’s great to hear that Juan and our team could provide prompt service on your Chevrolet Equinox, even during a busy period. We’re pleased your wait stayed under two hours and that everything went smoothly. Let us know if we can assist you with anything else. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 26, 2026

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Employee Rating

Juan Godinez does a great job and has for the 5 years that I've known him. More

by doug_spence
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 26, 2026

Mac Haik Chevrolet responded

Knowing Juan has been taking great care of you for five years is fantastic. Thank you for trusting our Chevrolet service department. We look forward to serving you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

Mar 27, 2026

doug_spence responded

Brian, I will tell you that it took about 20 minutes to bring up my vehicle. It's a 2005 Malibu and they blamed that it was a car in a sea of trucks and SUV's. I don't buy that. I've been on that back lot many times before. If you go up and down the rows, it shouldn't take that long. They didn't have a problem finding my Corvette, yet they have trouble finding a taller car? C'mon. My Malibu had a reman engine installed by y'all 5 years ago at 175K. Now it has 220K. It's going to be around for a while. Maybe y'all can attach one of those 6' tall dune buggy poles with a flag on top, so y'all can spot my car when it's in for something. Is it too much to ask for my car to be brought up in a short period of time? Doug Spence

March 17, 2026

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Employee Rating

The service writers kept me updated on my vehicle repair status. The dealership provided me with transportation to my destination after I dropped my vehicle off. Service department diagnosed and resolved my More

by SEBASS58
Recommend Dealer
Yes

Other Employees Tagged: Lane Johnson

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Mar 17, 2026

Mac Haik Chevrolet responded

Thank you for trusting us with your Chevrolet 1500. We’re glad our service team kept you informed, arranged transportation, and returned your vehicle in even better condition. Your recognition of our attention to detail means a lot. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 13, 2026

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Employee Rating

Great service. Juan was courteous and kept me informed. The truck was ready when expected. More

by JAYPFEIFFER7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 13, 2026

Mac Haik Chevrolet responded

We’re delighted Juan provided courteous service and clear updates during your Chevrolet Colorado service. It’s great to know your truck was ready right when expected. Thank you for trusting us with your service needs. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 11, 2026

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Presented vehicle at service center at *:30AM. Did not get a call about dx of problem until 2:30PM, and then quote for work needed was much too expensive. More

by LAWMADIGAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Mar 13, 2026

Mac Haik Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Antione Burks General Manager 281-596-6359

Mar 13, 2026

Mac Haik Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Antione Burks General Manager 281-596-6359

March 11, 2026

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Employee Rating

Excellent service my hat goes off to not only Mr Alberto and Mr Lane but to the whole service department More

by kerryahyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Billy Cassels, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Mar 11, 2026

Mac Haik Chevrolet responded

Thank you for your feedback on the service for your Chevrolet Malibu. We’re delighted that our team provided excellent support. We’ll pass along your praise to Chris and the rest of the service department. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 26, 2026

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Employee Rating

The experience that I have had with Mac Haik was exceptional from the salesman I. purchased my car from all the way to the service department even when I had an issue with my car repair they made More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell

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Feb 26, 2026

Mac Haik Chevrolet responded

It’s wonderful to hear your Chevrolet Equinox purchase and service experience exceeded expectations from sales through the repair department. We’re glad the team resolved your repair issue to your satisfaction. Thank you for taking the time to share your feedback and for the 5-star rating. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 14, 2026

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Employee Rating

Service was great. I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informe More

by mcclendon.perry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Billy Cassels, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Feb 14, 2026

Mac Haik Chevrolet responded

We’re happy to hear you felt welcomed and that your Chevrolet Silverado 1500 received a prompt oil change, tire rotation, and a copy of the multi-point inspection. If there is anything else you need, please reach out to Chris. That Great Mac Haik Feeling Brian Caldwell, Service Director

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