Billy Cassels
Billy Cassels at Mac Haik Chevrolet

Billy Cassels

Extended Warranty and Fleet Claims

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.2
34 Reviews
4.2

34 Reviews

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34 Reviews of Billy Cassels

April 04, 2026

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Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds More

by Jonathan.price
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Recommend Dealer
Yes
Apr 04, 2026

Mac Haik Chevrolet responded

We appreciate your recognition of our professional service on your Chevrolet Tahoe. We’re glad we could focus solely on necessary maintenance without suggesting any nonessential additions. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 24, 2026

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Very friendly and on time, got out pretty quick from oil change , will go back for future service More

by JKLSL1995
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Recommend Dealer
Yes
Mar 24, 2026

Mac Haik Chevrolet responded

We’re pleased our team delivered punctual and friendly service during your oil change. Thank you for trusting us with your Chevrolet Colorado maintenance. We look forward to your next visit. That Great Mac Haik Feeling Brian Caldwell, Service Director

March 11, 2026

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Excellent service my hat goes off to not only Mr Alberto and Mr Lane but to the whole service department More

by kerryahyder
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Recommend Dealer
Yes
Mar 11, 2026

Mac Haik Chevrolet responded

Thank you for your feedback on the service for your Chevrolet Malibu. We’re delighted that our team provided excellent support. We’ll pass along your praise to Chris and the rest of the service department. That Great Mac Haik Feeling Brian Caldwell, Service Director

February 14, 2026

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Service was great. I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informe More

by mcclendon.perry
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Recommend Dealer
Yes
Feb 14, 2026

Mac Haik Chevrolet responded

We’re happy to hear you felt welcomed and that your Chevrolet Silverado 1500 received a prompt oil change, tire rotation, and a copy of the multi-point inspection. If there is anything else you need, please reach out to Chris. That Great Mac Haik Feeling Brian Caldwell, Service Director

January 31, 2026

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People were great. .did everything on time..knew what they were doing would recommend to friends More

by Tom
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Recommend Dealer
Yes
Jan 31, 2026

Mac Haik Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

November 27, 2025

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I asked them to check the maintenance record and see what needed to be done. The transmission flush was done at 30,000 and the brake differential was flushed at 30,000 and they wanted to do it again at 60,00 More

by DANSACKLLAH
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Recommend Dealer
No

Other Employees Tagged: Brian Caldwell, Russell Casteel

Nov 28, 2025

Mac Haik Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Antione Burks General Manager 281-596-6359

Nov 28, 2025

Mac Haik Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Antione Burks General Manager 281-596-6359

November 07, 2025

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Everybody’s really nice. I’m very professional. It was very smooth with no issues More

by MATREVINO70
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Recommend Dealer
Yes
Nov 07, 2025

Mac Haik Chevrolet responded

Thanks for sharing about your experience with Mac Haik Chevrolet. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

October 11, 2025

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Excelente atención y servicio . El Personal muy amable y atento . Y el servicio a la camioneta magnífico . More

by SMARTSHOPPING6067
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Recommend Dealer
Yes
Oct 11, 2025

Mac Haik Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mac Haik Chevrolet! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 16, 2025

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They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. More

by jasonozer
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2025

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

June 12, 2025

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Employee Rating

My schedule changed so I had to show up a day early. I told the service representative that I was just going to drop off early and they could look at it the next day. I was called later the same day and More

by Paul
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Recommend Dealer
Yes

Other Employees Tagged: I honestly cannot remember my service man’s name

Jun 12, 2025

Mac Haik Chevrolet responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. That Great Mac Haik Feeling Brian Caldwell, Service Director

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