Billy Cassels
Extended Warranty and Fleet Claims
Mac Haik Chevrolet
11711 Katy Fwy.
Houston, TX 77079
34 Reviews
Write a Review34 Reviews of Billy Cassels
April 04, 2026
Professional as usual - great service - no upsell - ensured what was required to be be done without adding multiple of non essential adds ensured what was required to be be done without adding multiple of non essential adds More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
March 11, 2026
Excellent service my hat goes off to not only Mr Alberto and Mr Lane but to the whole service department and Mr Lane but to the whole service department More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
February 14, 2026
Service was great. I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informe I was welcomed when I arrived and my vehicle was taken right away. I waited less than an hour for my oil change and tire rotation. I was also informed of the multi-point inspection they did and was given a copy of the results. More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
November 27, 2025
I asked them to check the maintenance record and see what needed to be done. The transmission flush was done at 30,000 and the brake differential was flushed at 30,000 and they wanted to do it again at 60,00 needed to be done. The transmission flush was done at 30,000 and the brake differential was flushed at 30,000 and they wanted to do it again at 60,000+ several other different things and I had my other mechanic take a look at it, and they checked the records on the schedule maintenance for the Chevy Silverado pick up truck and none of them were due until 90,000 so I don’t appreciate being misled so they can put extra money in their pocket. You just lost a customer after my last oil change next time I won’t be taking it to you anymore. I don’t like to miss lead or cheated. More
Other Employees Tagged: Brian Caldwell, Russell Casteel
November 07, 2025
Everybody’s really nice. I’m very professional. It was very smooth with no issues I’m very professional. It was very smooth with no issues More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Tony McPhail, Juan Godinez, Christian Diaz
October 11, 2025
Excelente atención y servicio . El Personal muy amable y atento . Y el servicio a la camioneta magnífico . El Personal muy amable y atento . Y el servicio a la camioneta magnífico . More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
August 16, 2025
They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. In my brakes. Work much better. More
Other Employees Tagged: Brian Caldwell, Russell Casteel, Kayla Charles, Jim Cox, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman
June 12, 2025
My schedule changed so I had to show up a day early. I told the service representative that I was just going to drop off early and they could look at it the next day. I was called later the same day and I told the service representative that I was just going to drop off early and they could look at it the next day. I was called later the same day and advised my vehicle was fixed. Great service. More
Other Employees Tagged: I honestly cannot remember my service man’s name

