Russell Casteel

The dealership was clean and all employees seemed customer focused. I was helped by several employees over three trips and all were courteous and professional customer focused. I was helped by several employees over three trips and all were courteous and professional More

by TXMOJO Verified Customer Verified Customer

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Service was prompt and personal. I appreciate Robert Wolf our salesman for our past purchases. We received free oil changes on my Silverado, our Camaro SS, and our Corvette.. wh I appreciate Robert Wolf our salesman for our past purchases. We received free oil changes on my Silverado, our Camaro SS, and our Corvette.. when we need another vehicle we will buy Chevy from Robert Wolf. More

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This is my #1 dealership! Always, prompt,b kind and efficient. The service is A1. Always, prompt,b kind and efficient. The service is A1. More

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Javier Viveros is the WORST EMPLOYEE EVER! Needs additional training. He sucks really bad d Needs additional training. He sucks really bad d More

by PATSEMIEN63 Verified Customer Verified Customer

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We used the express service to get our oil changed. It was fast quick and easy! Thank you It was fast quick and easy! Thank you More

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I had an issue with a car that i bought in Texas and I live in Florida and Ms Kayla and Darwin take care of the issue live in Florida and Ms Kayla and Darwin take care of the issue More

by HECTORLOCIEL43 Verified Customer Verified Customer

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The staff came out and quickly checked me in for service on my truck and answered all my questions about future maintenance on my truck and answered all my questions about future maintenance More

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Prompt service, easy scheduling and great communication. Highly recommend thus service center! I will continue your get service there Highly recommend thus service center! I will continue your get service there More

by kentheck1962 Verified Customer Verified Customer

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Best service and dealership in Houston - best best best best best best best best best best best best best best best More

by BZSCHAPPEL Verified Customer Verified Customer

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The whole experience was the worst one I’ve ever had. I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when rever I purchased a "2022 Chevy Silverado 1500 custom" Initially, everything seemed fine, but after the first day, I started experiencing issues when reversing. I hoped the problem would resolve itself after a few days, but when it persisted, I took the car to service. Unfortunately, it remained there for a week with no communication—no phone calls, no messages, nothing. After a week, they called my wife, even though I was the buyer, and pressured her to agree to a charge for replacing a flat tire that I had not encountered before bringing the car in. I called the service and insisted that I had given them the car in good condition, with no problems relating to the tires. I then spoke with the manager and told him, " I only drove it for 3 days and brought it to you without a flat tire." He replied that they would fix the tire, and I responded, "No, sir, you’re going to replace it, not fix it." In the end, they did replace it. After 2 days, I was informed that the car was ready for pickup. I was optimistic, but sadly, the same problem resurfaced after just 1 day. I took the car back to service and showed them a video of the issue. It remained there for another week. During this time, I realized I had forgotten my driver’s license at the dealership when they provided me with a loaner car. When I went to retrieve my license, I asked about my vehicle. They informed me that it was ready and that there were no issues. If I hadn’t gone to get my license, I might still be waiting for an update. Additionally, no one explained the repairs made to the car, and I did not receive any paperwork indicating that I had left my vehicle in their care. When I returned to pick it up, they simply handed me the keys without verifying my information. I also inquired about trading in the vehicle and was surprised when the sales manager mentioned that the price would be affected due to the time I had driven it, despite it being in service for a significant portion of that month. Overall, this experience has been quite disheartening. I arrived at the dealership at 3:30 PM and left at 9:30 PM, feeling frustrated. While I understand that many people have had positive experiences with Mac Haik, my own experience has left me disillusioned. The only positive aspect of my visit was the water bottle provided, and beyond that, I found little to commend. Unfortunately, I would not recommend this dealership and have no intention of returning. I'm also concerned that this vehicle may be sold again with the same issues if the service department claims it is in good condition. More

by FEDY.BENZ Verified Customer Verified Customer

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