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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 7

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
170 Reviews
4.5

170 Reviews

Write a Review

170 Reviews of Richard Pool

June 16, 2025

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Employee Rating

Process was quick and easy! All service members were kind and welcoming. The loaner vehicle was clean and easy to access. More

by KIMSTARKEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2025

BMW of Orland Park responded

Kim, we're delighted to hear that your experience at BMW of Orland Park was smooth and welcoming. Thank you for sharing this positive feedback!

June 07, 2025

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Employee Rating

It was very clean and the staff is extremely attentive and friendly. Everyone is very helpful More

by EVA8GB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe , Liz Cornelius, Kevin Hernandez, Cory Kazienko, Tony Scanlon

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Jun 09, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad you had a positive experience with our friendly and attentive team. We appreciate your feedback and look forward to welcoming you back soon! Best Wishes, BMW Of Orland Park

June 07, 2025

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Employee Rating

Staff knows what they’re talking about. Very helpful. Figure out what the problem with my car is. More

by ALAMASLAT82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2025

BMW of Orland Park responded

Thank you for the kind words! We're glad our knowledgeable staff was able to identify the issue and assist you. We're always here to help keep your vehicle running smoothly! Best Wishes, BMW Of Orland Park

June 04, 2025

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Employee Rating

Richard did a great job taking care of my vehicle and keeping me informed on everything as it happened. More

by MATT.PETRIZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Liz Cornelius, Cory Kazienko, Tony Scanlon

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Jun 04, 2025

BMW of Orland Park responded

Matt, we're delighted to hear that Richard provided excellent service and kept you informed at BMW of Orland Park. Thanks for sharing your experience!

May 31, 2025

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Employee Rating

Very good customer service. My car was fixed quickly and they are waiting for a part to get there to finish. More

by ISASERO29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear that our team provided excellent customer service and efficiently addressed your car's needs. We look forward to completing the work once the part arrives!

May 23, 2025

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Employee Rating

My service experience was pleasant and timely, my car was serviced on time at my 3:00pm appointment, and finished 30 minutes early, Rich and the rest of the team were professional and answered all of my ques More

by HD1645
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush

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May 23, 2025

BMW of Orland Park responded

We're delighted to hear that Rich and the team at BMW of Orland Park provided you with a pleasant and efficient service experience. Thank you for sharing your feedback, and we're here if you have any more questions or need assistance in the future!

May 09, 2025

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Employee Rating

waited several days to get a call back Richard in service department and my concern was still never addressed. More

by SOUTHHOLLAND
Service Communication
Recommend Dealer
No
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May 11, 2025

BMW of Orland Park responded

It's disappointing to hear about the delay in communication and that your concern wasn't addressed. We strive for timely responses, so I apologize for any inconvenience this may have caused. Please reach out directly at your convenience, as I'd like to ensure we resolve this matter promptly. Thank you, Brian Coster - Service Director - (708) 460-4545

May 04, 2025

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JAMES IS THE BEST! THE WAY HE CARES ABOUT HIS CUSTOMERS SHOULD BE AN EXAMPLE FOR EVERYONE More

by MWALLS35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe , Liz Cornelius, Kevin Hernandez, Cory Kazienko, Tony Scanlon

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May 05, 2025

BMW of Orland Park responded

We love seeing 5-star reviews. Thanks for the shoutout to James!

April 25, 2025

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Jason Jackobaski. is very professional he has always put my concerns first he is wonderful More

by georgewgirl722@att.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski, Rob Snipe , Liz Cornelius, Kevin Hernandez, Cory Kazienko, Tony Scanlon

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Apr 28, 2025

BMW of Orland Park responded

George, we are glad to hear that Jason has gone the extra mile for you. Thanks for choosing BMW of Orland Park!

April 24, 2025

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Employee Rating

Mr. Pool was very professional and knowledgeable My car was repaired he following day The technician emailed me a video of the under carriage which was very informative. Thanks, Lee Stanton More

by LSTANTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The technician

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Apr 25, 2025

BMW of Orland Park responded

Lee, we're delighted to hear that Mr. Pool and our team at BMW of Orland Park provided you with professional service and informative updates on your car repair. Thank you for sharing your experience!

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