Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 15

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
170 Reviews
4.5

170 Reviews

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170 Reviews of Richard Pool

September 28, 2024

Dealership Rating
Employee Rating

Great experience at dealership! Their level of service and courtesy was on excellent. Would recommend the ship to anyone Great experience at dealership! Their level o More

by GUYACCETTURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

Sep 30, 2024

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Orland Park provided excellent service and courtesy. We appreciate your recommendation and look forward to serving you again in the future!

September 28, 2024

Dealership Rating
Employee Rating

everything was wonderful always have a great experience thank you . Would recommend BMW to everyone More

by DCAPPELLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 30, 2024

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that your experiences at BMW of Orland Park have been consistently wonderful. We appreciate your recommendation and look forward to serving you again!

September 27, 2024

Dealership Rating
Employee Rating

Very good service and very good people,very welcoming and helpful.Glad I came here More

by SAMIZAHRAN72
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 30, 2024

BMW of Orland Park responded

We are glad to hear that our team provided excellent service. It was our pleasure to assist you here at BMW of Orland Park.

September 26, 2024

Dealership Rating
Employee Rating

Excellent customer service provided every time we bring our vehicles in for servicing! Keep up the great work! More

by Manny
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 27, 2024

BMW of Orland Park responded

Manny, thank you for the kind words! We're glad to hear that our team at BMW of Orland Park consistently provides excellent service. See you next time!

September 26, 2024

Dealership Rating
Employee Rating

Richard pool has been awesome in servicing my BMW’s anytime when needed. The staff here does their best to make sure I get what I want and fast and fairly. Thank you Zeigler bmw More

by MIKEMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

BMW of Orland Park responded

Mike, we're delighted to hear that Richard and the team at BMW of Orland Park have been taking great care of your service needs. Thanks for sharing your positive experience with us!

September 20, 2024

Dealership Rating
Employee Rating

Fast and full service, very satisfied with all completed jobs. I won’t believe my car to someone else. More

by SSHAKIROFF
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush, Brendan Cherry

Sep 23, 2024

BMW of Orland Park responded

SSHAKIROFF, we're delighted to hear you're satisfied with the service at BMW of Orland Park! Thanks for trusting us with your car.

September 16, 2024

Dealership Rating
Employee Rating

I had to have the glass roof replaced on my BMW. Richard Pool took fantastic care of my car and made the whole process as easy as can be. More

by JIMBOLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Denbroeder

Sep 16, 2024

BMW of Orland Park responded

We're delighted to hear that Richard made the glass roof replacement process smooth for you at BMW of Orland Park. Thanks for sharing your positive experience!

September 13, 2024

Dealership Rating
Employee Rating

Smooth, professional, clean, everyone was respectful and helpful. Glad to be apart of BMW. Thanks More

by SELFMAVERICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 16, 2024

BMW of Orland Park responded

We couldn't ask for a better review of BMW of Orland Park. Thanks so much, Selfmaverick!

September 09, 2024

Dealership Rating
Employee Rating

The service at Zeigler is top notch. Rich Pool is very courteous, competent and professional. This team keeps my BMW in great shape. More

by 07.estates.babel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 10, 2024

BMW of Orland Park responded

Thank you for the fantastic feedback! We're delighted to hear that Rich and our team at BMW of Orland Park are keeping your vehicle in excellent condition. We appreciate your support!

September 09, 2024

Dealership Rating
Employee Rating

Went in for an inspection. There were codes and the tech did not provide the actual codes that were active codes in the car. The service manager quoted $4,700 for repairs. It w More

by TIM.JOHNSON.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 16, 2024

BMW of Orland Park responded

Thank you for sharing your experience with us. I sincerely apologize for the inconvenience and frustration you encountered during your recent visit. It’s concerning to hear about the lack of clarity regarding the diagnostic codes and the repair estimate you received. Your feedback is invaluable, and I will ensure that it is shared with our service team for further review. Our goal is to provide accurate information and quality service, and it’s clear we fell short in your case. I appreciate your initiative in resolving the issue with the brake pressure sensor on your own, and I’m glad to hear that it has resolved the code issue. We are committed to improving our services and would appreciate any further insights you could provide. If you are willing, I would like the opportunity to discuss this matter further with you. Please feel free to contact me directly at [Your Phone Number] or [Your Email Address]. Your satisfaction is important to us, and we would like to regain your trust. Thank you for your understanding. Best Wishes, BMW Of Orland Park

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