Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 14

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

Contact Me
4.5
163 Reviews
4.5

163 Reviews

Write a Review

163 Reviews of Richard Pool

October 05, 2024

Dealership Rating
Employee Rating

Rick was very helpful and thorough. The rehab inside is very modern and clean . Wait time was 0 minutes which is always a plus. More

by CELINE.T.WRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2024

BMW of Orland Park responded

We're delighted to hear that Rick provided such helpful and thorough service at BMW of Orland Park, Celine! It's great to know you enjoyed the modern facilities and had no wait time. Thanks for sharing your experience with us!

October 03, 2024

Dealership Rating
Employee Rating

BMW of Orland Park continues to deliver with each and every visit. Everyone is overly helpful throughout the facility which enhances the experience. Richard Poole who has been my service advisor for quit More

by PChristoph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2024

BMW of Orland Park responded

Christopher, we're delighted to hear that Richard and the team at BMW of Orland Park consistently provide you with excellent service. Thank you for your loyalty and kind words!

September 29, 2024

Dealership Rating
Employee Rating

I had an incident with my car, they were so kind to show me & the police the camera footage. Great service as always, thank you for you all kindness, professionalism & greatttttttt service! I am a BMW More

by GARTHBREEZYBREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 30, 2024

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park could assist you during the incident and provide great service. Thanks for being a loyal customer!

September 28, 2024

Dealership Rating
Employee Rating

Great experience at dealership! Their level of service and courtesy was on excellent. Would recommend the ship to anyone Great experience at dealership! Their level o More

by GUYACCETTURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

Sep 30, 2024

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that our team at BMW of Orland Park provided excellent service and courtesy. We appreciate your recommendation and look forward to serving you again in the future!

September 28, 2024

Dealership Rating
Employee Rating

everything was wonderful always have a great experience thank you . Would recommend BMW to everyone More

by DCAPPELLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 30, 2024

BMW of Orland Park responded

Thank you for the glowing review! We're delighted to hear that your experiences at BMW of Orland Park have been consistently wonderful. We appreciate your recommendation and look forward to serving you again!

September 27, 2024

Dealership Rating
Employee Rating

Very good service and very good people,very welcoming and helpful.Glad I came here More

by SAMIZAHRAN72
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

Sep 30, 2024

BMW of Orland Park responded

We are glad to hear that our team provided excellent service. It was our pleasure to assist you here at BMW of Orland Park.

September 26, 2024

Dealership Rating
Employee Rating

Excellent customer service provided every time we bring our vehicles in for servicing! Keep up the great work! More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 27, 2024

BMW of Orland Park responded

Manny, thank you for the kind words! We're glad to hear that our team at BMW of Orland Park consistently provides excellent service. See you next time!

September 26, 2024

Dealership Rating
Employee Rating

Richard pool has been awesome in servicing my BMW’s anytime when needed. The staff here does their best to make sure I get what I want and fast and fairly. Thank you Zeigler bmw More

by MIKEMo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2024

BMW of Orland Park responded

Mike, we're delighted to hear that Richard and the team at BMW of Orland Park have been taking great care of your service needs. Thanks for sharing your positive experience with us!

September 20, 2024

Dealership Rating
Employee Rating

Fast and full service, very satisfied with all completed jobs. I won’t believe my car to someone else. More

by SSHAKIROFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sid Armoush, Brendan Cherry

Sep 23, 2024

BMW of Orland Park responded

SSHAKIROFF, we're delighted to hear you're satisfied with the service at BMW of Orland Park! Thanks for trusting us with your car.

September 16, 2024

Dealership Rating
Employee Rating

I had to have the glass roof replaced on my BMW. Richard Pool took fantastic care of my car and made the whole process as easy as can be. More

by JIMBOLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Denbroeder

Sep 16, 2024

BMW of Orland Park responded

We're delighted to hear that Richard made the glass roof replacement process smooth for you at BMW of Orland Park. Thanks for sharing your positive experience!

...
14
...

Dealership Inventory (360 Vehicles)

used 2021 BMW 330 car, priced at $25,199
2021 BMW 330
used
Mineral White Metallic exterior
Automatic
All-wheel Drive
used 2023 BMW X3 car, priced at $39,236
2023 BMW X3
used
Jet Black exterior
Automatic
All-wheel Drive
used 2026 BMW X6 car, priced at $80,955
2026 BMW X6
used
Alpine White exterior
Automatic
All-wheel Drive
used 2023 Honda Odyssey car, priced at $36,950
2023 Honda Odyssey
used
Sonic Gray Pearl exterior
Automatic
Front-wheel Drive
used 2026 BMW 430 car, priced at $55,282
2026 BMW 430
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
used 2022 BMW X5 car, priced at $34,481
2022 BMW X5
used
Arctic Gray Metallic exterior
Automatic
All-wheel Drive