Richard Pool | Page 14

Nice visit comfortable seating area. The Salesperson letting me know that my car was ready kept calling me someone else’s name instead of checking the service sheet Besides that it was The Salesperson letting me know that my car was ready kept calling me someone else’s name instead of checking the service sheet Besides that it was a nice visit More

by CARLA.MCGEE41 Verified Customer Verified Customer

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Greeted at the car, provided courteous service and I was out of the dealership quickly. out of the dealership quickly. More

by INGRID Salzer Verified Customer Verified Customer

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I appreciate the service is available ASAP. I have came in get topped off and it was fast as easy. I was able to get going quickly. I have came in get topped off and it was fast as easy. I was able to get going quickly. More

by JAGUARPROPERTY7 Verified Customer Verified Customer

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Was a good experience and Richard Pool was extremely friendly and helpful. Dealership did not give a loaner when I requested it though and I have a newer car so I had to wait many hours at the deale friendly and helpful. Dealership did not give a loaner when I requested it though and I have a newer car so I had to wait many hours at the dealership which was not ideal. More

by AALLENDORFER Verified Customer Verified Customer

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I would have to say after this last experience, I would say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in say no I would not recommend your service center. Wilder fix on my car went great. I had to initiate most of the contact with your service center in order to get an update on my car, it went days without me, knowing whether or not my car was fixed or not fixed or what the estimated time for it to be completed. There are also no loaner cars which left me extremely stranded and I just think is ridiculous for a service department not to have loaner vehicles when there’s extensive work to be done on a car regardless of whether or not an appointment is able to be made in advance that just sounds ridiculous to me Considering it’s not predictable. More

by MARYAMVBROWN Verified Customer Verified Customer

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i have had unbelievable service, Everyone was courteous and kind. excellent workmanship. I highly recommend this service center. and kind. excellent workmanship. I highly recommend this service center. More

by DRJOHNPANOZZO Verified Customer Verified Customer

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Rich is the absolute best at what he does! Will be seeing you again for sure Will be seeing you again for sure More

by Gary GK Verified Customer Verified Customer

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Rick was very helpful and thorough. The rehab inside is very modern and clean . Wait time was 0 minutes which is always a plus. The rehab inside is very modern and clean . Wait time was 0 minutes which is always a plus. More

by CELINE.T.WRIGHT Verified Customer Verified Customer

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BMW of Orland Park continues to deliver with each and every visit. Everyone is overly helpful throughout the facility which enhances the experience. Richard Poole who has been my service advisor for quit every visit. Everyone is overly helpful throughout the facility which enhances the experience. Richard Poole who has been my service advisor for quite some time now is very knowledgeable and professional and is one of the main reasons why I continue to revisit the dealership. More

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I had an incident with my car, they were so kind to show me & the police the camera footage. Great service as always, thank you for you all kindness, professionalism & greatttttttt service! I am a BMW me & the police the camera footage. Great service as always, thank you for you all kindness, professionalism & greatttttttt service! I am a BMW Brat! :) Thank you! More

by GARTHBREEZYBREE Verified Customer Verified Customer

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