Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 13

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

Contact Me
4.5
170 Reviews
4.5

170 Reviews

Write a Review

170 Reviews of Richard Pool

December 12, 2024

Dealership Rating
Employee Rating

Great! Very professional and nice people. Comfy atmosphere. No issues any time I’ve gone there More

by AUNTMO71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 12, 2024

BMW of Orland Park responded

Thank you so much for this wonderful review of BMW of Orland Park! Our team is always happy to see you!

December 07, 2024

Dealership Rating
Employee Rating

Very pleasant experience. Fast, efficient service with good use of video to show the existing issues that need attention. More

by Q_JOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 09, 2024

BMW of Orland Park responded

We're delighted to hear that you had a pleasant experience with our fast and efficient service at BMW of Orland Park. It's great to know the video feature was helpful in addressing your vehicle's needs. Thank you for choosing us!

December 04, 2024

Dealership Rating
Employee Rating

Rich did a great job, he explained the process thoroughly and gave a timeline on when I could expect my car back. More

by RAYSKID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 05, 2024

BMW of Orland Park responded

We're delighted to hear that Rich provided you with a thorough and informative experience at BMW of Orland Park. Thank you for sharing your positive feedback!

December 01, 2024

Dealership Rating
Employee Rating

James was truly a professional at his best and I’ll recommend him to anyone that would go get their BMW serviced at BMW in Orland Park More

by R.COMBS75.RC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett

Report | Print
Dec 09, 2024

BMW of Orland Park responded

Thank you for sharing your experience! We're glad to hear that James provided professional service during your visit. If there's anything else we can assist with, feel free to reach out. Brian Coster - Service Manager - 708-460-4545

November 24, 2024

Dealership Rating
Employee Rating

I have purchased many vehicles from this dealership and I have to say it’s actually the best one I ever purchased from thanks to the GM Will and sales person Mahdi they made everything easy and a smooth proc More

by NATOURFATHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Bustamante, Alvin Crowder, Dion Grace, James Hatchett, Jason Jakubowski , Mark Bugajski, Lucas Galifos, Tony Scanlon, Nick Shellberg

Report | Print
Nov 26, 2024

BMW of Orland Park responded

We're delighted to hear that Will and Mahdi made your experience at BMW of Orland Park exceptional! Thank you for your continued trust in us, and we look forward to assisting with any future vehicle needs.

November 23, 2024

Dealership Rating
Employee Rating

Great cars and fast service but unfortunately my experience was with an unresponsive and disengaged service advisor. More

by lrussell218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 09, 2024

BMW of Orland Park responded

Thank you for sharing your feedback with us. We're glad to hear you enjoyed our cars and fast service at BMW of Orland Park, but we're sorry about the experience with your service advisor. We'll address this internally to ensure better communication in the future.

November 19, 2024

Dealership Rating
Employee Rating

This dealership is very professional and thorough. I will return with any future repair work. More

by CHASM1232000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 19, 2024

BMW of Orland Park responded

Thank you for the great review. We look forward to seeing you again at BMW of Orland Park!

November 17, 2024

Dealership Rating
Employee Rating

Very helpful great dealership, everything we need help with they always help out, 10 out of 10 More

by KAMINSKII18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Shellberg

Report | Print
Nov 18, 2024

BMW of Orland Park responded

We are here to help with any of your automotive needs. Thank you for being a loyal client of BMW of Orland Park!

November 16, 2024

Dealership Rating
Employee Rating

It is a great experience to come to this place, the service is excellent and they always clarify your doubts. Dion and Rich are great people! More

by YESSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski

Report | Print
Nov 18, 2024

BMW of Orland Park responded

We're delighted to hear that Dion and Rich provided excellent service during your visit to BMW of Orland Park! Thank you for sharing your positive experience with us.

November 09, 2024

Dealership Rating
Employee Rating

Clean, friendly, smooth, fast, comfy waiting area, great service work and labor, free coffee and snacks More

by Paola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 11, 2024

BMW of Orland Park responded

Paola, we're delighted to hear you enjoyed the amenities and service at BMW of Orland Park! Thanks for sharing your experience with us.

1
...
12
13
14
...
17

Dealership Inventory (447 Vehicles)

used 2025 BMW 530 car, priced at $49,112
2025 BMW 530
used
Dark Graphite exterior
Automatic
All-wheel Drive
$49,112
View Details
used 2026 BMW X5 PHEV car, priced at $72,437
2026 BMW X5 PHEV
used
Gray Metallic exterior
Automatic
All-wheel Drive
$72,437
View Details
used 2026 BMW X3 car, priced at $52,986
2026 BMW X3
used
Gray Metallic exterior
Automatic
All-wheel Drive
$52,986
View Details
new 2026 BMW X3 car, priced at $59,127
2026 BMW X3
new
Gray Metallic exterior
Automatic
All-wheel Drive
$59,127
View Details
used 2024 BMW 330 car, priced at $40,300
2024 BMW 330
used
Skyscraper Gray Metallic exterior
Automatic
All-wheel Drive
$40,300
View Details
new 2026 BMW X3 car, priced at $60,262
2026 BMW X3
new
Gray Metallic exterior
Automatic
All-wheel Drive
$60,262
View Details
View All Inventory