Richard Pool | Page 12

I was told I had extended warranty when I called in to check. But when i got there i was told it had expired. check. But when i got there i was told it had expired. More

by T.MILLER5050 Verified Customer Verified Customer

Report | Print

This dealership is prompt and extremely thorough. While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an app While waiting on my vehicle to my surprise I received a video description of my vehicle also conveying to me the work to be carried out. I had an appointment and they were very considerate of my time and the service was prompt. More

by HAYNESVENISE2000 Verified Customer Verified Customer

Report | Print

Corey was very helpful and courteous. He’s a real asset at your dealership. Service was quick. He’s a real asset at your dealership. Service was quick. More

by BVOLLRATH2000 Verified Customer Verified Customer

Report | Print

Richard made my visit very easy with no complications at all. Customer service is top tier all. Customer service is top tier More

by parkerw1016 Verified Customer Verified Customer

Report | Print

Professional, friendly, quick service. I was in and out within a two hour window and it was a seemless process I was in and out within a two hour window and it was a seemless process More

by CHYANNEJONES Verified Customer Verified Customer

Report | Print

Good atmosphere, friendly people. I waited longer than anticipated, I went because of my tire pressure but a nail was discovered in one of the tires. Great service. I waited longer than anticipated, I went because of my tire pressure but a nail was discovered in one of the tires. Great service. More

by CATHIE_CRANFIELD Verified Customer Verified Customer

Report | Print

First they took a very long time to get back to me, Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up Richard stated he couldn't get through, but I got through, and put the claims rep on the phone with him,and I left the conversation, in the write up report stated that customer didn't change the oil, all they had to do was look on window, and it indicated when last oil change, and than Richard stated that opening up your motor is about 8,000, your warranty will not cover that, if I was you I would drive the car until it stop running.....WOW very discouraging. When First purchase the vehicle I brought the car to you all, and brought you decent Money you were able to make off the car, this is how I get treated. Didn't take the time to review there history on the car, and the work they did. More

by DSMALLEYSR Verified Customer Verified Customer

Report | Print

The treatment was second to none. They answered every question I had and made sure that I was satisfied with my service. They answered every question I had and made sure that I was satisfied with my service. More

by ANTHONYCOLQUITT_25 Verified Customer Verified Customer

Report | Print

Richard pool is the most amazing person i ever met in service thank you for always taking car of the customer. Real definition of car care. service thank you for always taking car of the customer. Real definition of car care. More

Report | Print

First time servicing my car at Orland BMW. I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it I easily made an appointment on-line for a certain time in the morning, indictating I'd drop it off. When I dropped off the car, I asked how long it would be and I was told an hour and a half. I came back after 1 1/2 hrs and was told it'd be another 1 1/2 hrs. It wasn't - it was another 2 hours. It took 5 hours to change the oil and brake fluid. No one called or texted to inform me of a delay. I was at the dealership 3xs (drop-off, pick-up, pick-up again). A loaner was never offered even though they acknowledge being backed up. I would not have minded the dealership saying, "here's a rental, come back in five hours". My day off that was going to be used to holiday shop didn't go as planned due to not knowing when I'd have to go to the dealership to pick up my car. More

by Lulu Verified Customer Verified Customer

Report | Print