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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 16

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
170 Reviews
4.5

170 Reviews

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170 Reviews of Richard Pool

September 05, 2024

Dealership Rating
Employee Rating

Very professional and clean dealership. Assisted me in saving money and safety which this was a first and i truly appreciate my service advisor Kelvin and his team that completed the work o More

by FITTDEBMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 05, 2024

BMW of Orland Park responded

We are thrilled to hear that Kelvin and the team at BMW of Orland Park provided such excellent service. Thanks for recommending us!

Sep 05, 2024

BMW of Orland Park responded

Thank you for the great feedback! We’re thrilled to hear that Kelvin and his team provided professional and effective service. Your recommendation means a lot to us. If there’s anything else we can assist you with, just let us know! Best Wishes, BMW Of Orland Park

August 30, 2024

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Employee Rating

As always good customer service friendly staff ver knowledgeable thank you guys for the best service More

by VINCEM3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Regan Notter, Dion Grace, James Hatchett, Jason Jakubowski , Mark Bugajski, Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 02, 2024

BMW of Orland Park responded

Thank you for reviewing BMW of Orland Park! It was so kind of you to share your experience.

August 25, 2024

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Employee Rating

Great Job. My tires are great and the service was excellant. Rich was really great More

by MARK@HWHENV.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

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Aug 26, 2024

BMW of Orland Park responded

Mark, we're thrilled Rich and the team could deliver 5-star service! Thank you for choosing BMW of Orland Park for your tire needs.

August 22, 2024

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Employee Rating

Richard Pool and Jason Jakubowski always provide exceptional service as do the technicians. My car is always ready when promised and I am always kept up to date on any situation. More

by d.nykiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski , The porter is always very welcoming and energetic

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Aug 23, 2024

BMW of Orland Park responded

d.nykiel, we're delighted to hear that Richard, Jason, and our technicians at BMW of Orland Park consistently provide you with exceptional service. Thanks for the great feedback!

August 15, 2024

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Employee Rating

Nice clean establishment and they get the job done. I like how they send you little details if something is wrong with your car 😊 More

by MARQUITA_CAMPBELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Hatchett

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Aug 16, 2024

BMW of Orland Park responded

Marquita, we're glad to hear you appreciate the detailed updates and cleanliness at BMW of Orland Park. Thanks for sharing your experience!

August 15, 2024

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Employee Rating

Very prompt and professional service. Didn’t like the 3% charge if you pay with a card More

by JACKFERRITER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 05, 2024

BMW of Orland Park responded

Thank you for your feedback! We're pleased to hear that you found the service prompt and professional. We understand your concerns about the 3% card surcharge and will take your comments into consideration as we review our policies. We appreciate your input and hope to continue serving you in the future. Best Wishes, BMW Of Orland Park

August 14, 2024

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Employee Rating

Rich was very approachable and answered my questions. Good service and my car was clean driving away. Not too happy with 3% charge on my credit card. More

by DDW2848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2024

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park! We're glad to hear Rich provided good service and that your car was clean. We appreciate the feedback about the credit card charge and will take it into consideration.

August 13, 2024

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Employee Rating

They were quick, efficient, through with my vehicle repair inspection and very friendly staff. I am extremely pleased More

by CONSUELA1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

August 12, 2024

Dealership Rating
Employee Rating

Professional, knowledgeable, honest, and with minimal wait time, what more can you ask for? It was a good experience all around! More

by TVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

BMW of Orland Park responded

Thank you for sharing your positive experience with BMW of Orland Park! We're glad to hear our team provided professional and efficient service. Enjoy the ride!

August 09, 2024

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Employee Rating

Their prices are 2-3 times higher than other BMW dealers. Their customer service is poor. They don’t communicate with customers. They don’t return phone calls. They are unprofessional and hard to work with. More

by vpgore2009
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marc Boomsma

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Aug 09, 2024

BMW of Orland Park responded

Thank you for your feedback. We’re very sorry to hear about your experience and the issues you encountered with our pricing, customer service, and communication. This is not the standard of service we aim to provide, and we apologize for any frustration this has caused. We take your comments seriously and would like to address these concerns directly. Please contact us at 708-460-4545 so we can discuss your experience in more detail and work towards a resolution. Your feedback is valuable in helping us improve our services. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

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