Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago

Michael Zafiriou

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.2
120 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

7 yrs, 2 mos

Industry Experience

26 yrs, 9 mos

4.2

120 Reviews

Write a Review

120 Reviews of Michael Zafiriou

November 07, 2025

Dealership Rating
Employee Rating

Terrible service. PERIOD. I had nothing but trouble when working with this dealership and Micheal was the worst person of all to deal with. I will never own anothe More

by JS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Nov 10, 2025

Volkswagen of Downtown Chicago responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 09, 2025

Dealership Rating
Employee Rating

Excellent is all i can Say, I Have been in the Automotive Industry for 43 years now Retired and I have many opportunities to work with many Dealership Owners and I have chosen again to lease with Alex and Ma More

by Davidincycling2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera, Rocco Cesario, Davis Luckett , Excellent Team

Oct 09, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Oct 09, 2025

Davidincycling2003 responded

Again. As soon as Alex Andreus called Mike Z. Michael was on top of this deal to the end delivery to me in Coral Springs FL

September 01, 2025

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Excellent place to buy or lease a car or SUV, I leave at Miami and work with Rocco and Michael was pleasant, really was a great experience my wife and I lease a 2025 Tiguan Se R line , we get a great deal o More

by jose.bigott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Davis Luckett

Sep 01, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for choosing Volkswagen of Downtown Chicago! Please let us know if we can be of any more assistance.

August 01, 2025

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Employee Rating

I love to take my car to Volkswagen Downtown Chicago. Luis and Julian are always welcoming and the customer service is excellent More

by Danielamontealegre2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Julian Perez

Aug 01, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 24, 2025

Dealership Rating
Employee Rating

Horrible not much else to say. Bad dealership. Bad service. And bad car brand now More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 27, 2025

Volkswagen of Downtown Chicago responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing this to our attention. If you're willing to provide more details, please send us a message with your contact information so we can reach out. We're sorry your visit didn't go as planned and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 17, 2025

Dealership Rating
Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2025

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Employee Rating

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco, Julian Perez, Kelia House, Rocco Cesario , Alonzo Bass, Jay Jaber

May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 05, 2025

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Employee Rating

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 02, 2025

Dealership Rating
Employee Rating

Julian was very kind and warm. Made me feel at home as if we were family. Everyone was very professional!!! I Will be coming back for sure for my next car in the future! More

by Marie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2025

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.

April 30, 2025

Dealership Rating
Employee Rating

Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek, Michael Boos , Grant Bode

Apr 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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