Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago

Michael Zafiriou | Page 2

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.0
123 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

7 yrs, 6 mos

Industry Experience

27 yrs, 1 mo

4.0

123 Reviews

Write a Review

123 Reviews of Michael Zafiriou

May 05, 2025

Dealership Rating
Employee Rating

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Kelia House, Michael Boos , Alonzo Bass, Grant Bode, Fred Borek

May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 02, 2025

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Employee Rating

Julian was very kind and warm. Made me feel at home as if we were family. Everyone was very professional!!! I Will be coming back for sure for my next car in the future! More

by Marie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 02, 2025

Volkswagen of Downtown Chicago responded

Thanks for your feedback on your recent visit to Volkswagen of Downtown Chicago. It's great to hear that we were able to assist you and that you had such a positive experience.

May 06, 2025

Volkswagen of Downtown Chicago responded

Hello Marie. I noticed you gave me a 1 star review. Was there something I did wrong and can correct? I would love to help I just need to know what I did to upset you. You can call or text me on my cell. 847-477-3724. Thank you, Mike Z

April 30, 2025

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Service here was very fast and amazing. Will definitely be coming back again for my vehicle needs. More

by Josue_bhn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Boos , Grant Bode, Fred Borek

Apr 30, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 26, 2025

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Employee Rating

Mike was fabulous to work with. He was professional, knowledgeable, enjoyable, and listened to all my needs and concerns. It was just so pleasant to work with him. I wouldn't want More

by GRANDMAARDI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Danny Aguilera , Mike Z, best of the best.

Apr 27, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 11, 2025

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Great service, the trade in and purchase process was seamless. I will definitely go back to the dealer for my next purchase. More

by MrChris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 12, 2025

Volkswagen of Downtown Chicago responded

Chris, Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 05, 2025

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VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department More

by FordF150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 06, 2025

Volkswagen of Downtown Chicago responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Downtown Chicago!

February 22, 2025

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The dealership was very easy to deal with and provided a fair deal. Overall experience was great. More

by JOHN.MARSHALL0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Avery Gathercole , Jay Jaber

Feb 23, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 06, 2025

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Employee Rating

Excellent service with personal touch. My car was cleaned and detailed on pick up. Great job.. More

by Mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julian Perez, Fernando Tapia , Alonzo Bass, Jimmy Caprile, Baha Yer

Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We appreciate the five-star rating. We look forward to working with you again, Mario.

January 27, 2025

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Employee Rating

I've had consistently great experiences with the service department at this dealership. Unfortunately, the same cannot be said for the sales department. My experience with them has been frustrating and More

by jeffrey.damaschke
Recommend Dealer
No
Jan 27, 2025

Volkswagen of Downtown Chicago responded

Jeffrey. Thank you for bringing this to my attention. Our service customers are our absolute most important st customers. I am glad to hear that all of your past service experiences have been great. I do not believe we have had the opportunity to chat and meet and please shoot me a call or text and let me know what happened. I would be more than happy to take a look and see if I can help. Thank you, Mike 847-477-3724

Jan 27, 2025

jeffrey.damaschke responded

It's simple, I wanted to upgrade from a 2023 GTI to one of the Golf R's you have on your lot...yet not one person could pick up the phone to discuss it with me. Then I tried getting an email from Emily in Internet sales and this is the reply I received: What's the person's name please? Emily Martinez 12:24 PM (52 minutes ago) Thank you for reaching out, Jeffrey. I will verify the information you requested and ensure a member of our team contacts you with the details. Jeffrey 12:24 PM (51 minutes ago) Once again, who is the dealership manager? Emily Martinez 12:26 PM (49 minutes ago) Thank you for your patience, Jeffrey. I will verify the information regarding the dealership manager for you. A member of our team will contact you with updates Jeffrey 12:27 PM (48 minutes ago) Since you don't seem to know who your manager is, I'll educate you...his name is Michael Zafiriou Emily Martinez 12:28 PM (47 minutes ago) For any questions about our staff availability or document-related concerns, I'll ensure someone from our customer service team reaches out to assist you. After a response like this (albeit automated)---it makes me not even want to visit the dealership.

Jan 30, 2025

Volkswagen of Downtown Chicago responded

Jeffrey, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 29, 2024

Dealership Rating
Employee Rating

Davis and Mike were great to work with! They were kind, knowledgeable and efficient with our Tiguan lease. Highly recommend working with them both! More

by KATHLEENRGUZY
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett

Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear that Davis and Mike made your Tiguan lease process smooth, efficient, and enjoyable. We appreciate your recommendation and look forward to assisting you again in the future!

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