Luis Tinoco

Many thanks to Mohammed Habibi (Sales Executive) for his patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for patience, knowledge, and understanding throughout my car-buying journey! It has been a LONG time since I’ve purchased a car, and I am so grateful for Mohammed’s expertise and patience throughout the process. He was thorough, knowledgeable, and took the time to help me understand both the process and the logistics, all while minimizing the inherent overwhelm that comes with buying a car. I truly appreciate his guidance and support and would highly recommend him to anyone looking for a knowledgeable and patient car-buying experience. I also want to acknowledge Mario Gentry, Sales Manager, for his collaboration and kindness while finalizing my purchase. And thank you to Marcus in the Finance Department for being so friendly and helpful while completing all the required documents quickly and efficiently. I also have to give a special shout-out to Luis Tinoco, my Service Advisor at Volkswagen of Downtown Chicago. I’ve had a VW for the past 13 years, and Luis has ALWAYS provided exceptional service. His knowledge, responsiveness, and commitment to taking care of his customers have made such a lasting impression. He is honestly a big part of the reason I didn’t spend time looking at other makes when it came time to purchase my new car. When you have someone you trust to take care of you after the sale, it makes staying with the brand an easy decision. Luis is the best!! I truly appreciate everyone who helped make what can be an overwhelming process a positive experience. Thank you all! More

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Great service! ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolv ! Extremely helpful and informative service. Representative provided professional, knowledgeable service and support assuring that my issue was resolved. Rep had such a welcoming attitude from the moment I arrived. I knew I was in great hands. Two thumbs up!! More

by DESSERTSTORM22 Verified Customer Verified Customer

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Great service experiences from this team. I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D and Service Manager on prior service visits. More

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Kelia is truly outstanding, incredibly kind person, professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership w professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him. My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department. More

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Luis did an excellent job and very professional . I would recommend to all my family and friends I would recommend to all my family and friends More

by Garcia.1 Verified Customer Verified Customer

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I was told 2 hours. I had to wait nearly 3 hours. I was not happy. I had to wait nearly 3 hours. I was not happy. More

by ALBAILEY Verified Customer Verified Customer

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I’m not sure about the dealership but the fact that they employ such a jerk says something employ such a jerk says something More

by Amazingspecimenz Verified Customer Verified Customer

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it took more then 2 mounts for them to fix my car ,but it was all worth it in the end was all worth it in the end More

by WNG4 Verified Customer Verified Customer

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Fred B is super knowledgeable about my car. I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only I trust him since he is direct and clear, on what has to happen, estimated cost and what has to happen in order. I like his approach a lot. Only service center I go to. More

by ERNESTGOMEZ Verified Customer Verified Customer

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My service advisor - Zuri H. - was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient. - was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient. More

by CRAIG_GUILIANO Verified Customer Verified Customer

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