Fred Borek
Fred Borek at Volkswagen of Downtown Chicago
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Fred Borek

Service Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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3.9
7 Reviews

Languages Spoken

English English

3.9

7 Reviews

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7 Reviews of Fred Borek

June 08, 2024

Dealership Rating
Employee Rating

Terrible communication. Took a week to get an oil change completed. Phone system doesn't work. 30 minutes on hold trying to talkvto adviser. More

by SCLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian

June 04, 2024

Dealership Rating
Employee Rating

Best service I have ever had by the writer and workmanship. Work done properly and on time. More

by KRUZENRIQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Volkswagen of Downtown Chicago responded

Enrique, Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

June 04, 2024

Dealership Rating
Employee Rating

They are serious and competent about what ever they do when it comes to jobs related and on time More

by JQUAINOOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

May 15, 2024

Dealership Rating
Employee Rating

I recently had service done at your establishment. I've gotten an electrical diagnostic test to see what was going on with my lights on the car. Brian Collins was the guy that was helping me out. I le More

by chancegrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Michael Zafiriou , Brian Collins

May 20, 2024

Volkswagen of Downtown Chicago responded

Chance, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Please reach out to Michael Lichter at 312-628-4848. Thank you!

May 11, 2024

Dealership Rating
Employee Rating

Very pleased with the service provided and the attitude of the service personnel especially the manager More

by IV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

May 11, 2024

Volkswagen of Downtown Chicago responded

I am very grateful for your business. Anything you need for your car please dont hesitate to contact us. We are always around to help you out!!!

April 09, 2024

Dealership Rating
Employee Rating

It is very well staff the people that work there are very friendly and very helpful get you in and out on time keep up the good work services is very out standing I love coming there to get my car services h More

by DEREKWILSON725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2024

Volkswagen of Downtown Chicago responded

Thank you for your very kind review, Derek. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

April 03, 2024

Dealership Rating
Employee Rating

Very smooth service experience from scheduling to shaking their hand and driving home! Thank you More

by davidereilly
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

Apr 03, 2024

Volkswagen of Downtown Chicago responded

Thank you for stopping by David! It was great working with you to keep the Arteon running well. Keep an eye out for those potholes! I hope you get many more miles out of the car and anything you need, let me know! -Fred Borek VW Service

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