Michael Zafiriou
Michael Zafiriou at Volkswagen of Downtown Chicago
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Michael Zafiriou

General Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
101 Reviews

With over 20yrs of automotive sales experience, I value excellent customer service above all else. Love to help people with finance needs and credit hiccups. Started in 99' at a VW/Nissan dealer and 20yrs later, I find myself back with VW! Huge Animal lover and have 3 wonderful pets Lucille, Stephie, and Kitty. I learned excellent customer service and incredible attention to detail from ABT Appliance & Electronics back as a teenager. Please stop in and say hi!

Dealership Experience

6 yrs, 1 mo

Industry Experience

25 yrs, 8 mos

4.4

101 Reviews

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101 Reviews of Michael Zafiriou

October 21, 2024

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Alonzo & the VW team were fantastic. Our Passat was repaired swiftly and communication from the team was excellent. We will definitely return. More

by amandatee75
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Oct 21, 2024

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 20, 2024

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VW of Downtown Chicago is the best service department. I ran into an issue with my car and I’ll be honest, I was pretty upset. I was assuming it was going to be a difficult headache to deal with but Fred More

by Dwil44
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Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

Jul 22, 2024

Volkswagen of Downtown Chicago responded

Thank you for your review and kind words for Fred and Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

June 27, 2024

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Was unhappy that fault recurred in my car. The dealer took care of the issue and ultimately handles the manufacturer issue well. More

by ALI.ZAIDI
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Recommend Dealer
Yes
Jun 27, 2024

Volkswagen of Downtown Chicago responded

Thank you, Ali! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years!

April 30, 2024

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Mikę Szafraniec isTHE best service specialist with whom I have ever dealt with. And I compare him to the service managers at Loeber Motors Chicago where I did all my car business (I was a consistent Merce More

by MSGEBHARD
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

Apr 30, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 22, 2024

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Absolutely horrible, after the deal was finalized about 5 hours of being there I realized I was taken advantage of. The group of managers in the office are rude, giving side eyes and kept their head down the More

by Ysantiago821
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Julian Perez, Syrell Fuel , Matthew Bogdan

Feb 25, 2024

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind contacting us so that we can speak directly, we'd love to address your concerns in detail. Please reach out to Matt Kutyna or Michael Zafiriou at 312-628-4839. Thank you!

Mar 18, 2024

Ysantiago821 responded

After speaking to Mike Z, he said he’d look into updating my allowed mileage from 7500 to 10k which was changed without disclosing. He never got back to me. Sent him an email, never got a response. Trash service from the GM

February 12, 2024

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Jocy and every outstanding performer at Chicago Downtown Volkswagen were just great. This car dealership epitomizes the idea of “Customer First.” Jocy has an outstanding work ethic, a lovely manner with cu More

by Linda Lou
Service Price Transparency
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Recommend Dealer
Yes
Feb 13, 2024

Volkswagen of Downtown Chicago responded

Linda, Thank you for taking the time to share your thoughts on working with Jocelyn and our team. We're glad to hear we delivered such a great experience!

December 22, 2023

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This place is a complete joke. The GM is terrible typical low down dealer ship. I came in out of state to purchase a vehicle that they told me they had in which they didn’t. Mike t More

by Stevenlarsons
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Julian Perez

Dec 29, 2023

Volkswagen of Downtown Chicago responded

Hello Steven. My name is Mike and I am the General Manager. I would like to sincerely apologize but I do not recall meeting you. I am concerned that you possibly met someone else during your visit. Would you kindly give me call and share some details about your visit. My direct number is 312.628-4830. Thank You

Jan 01, 2024

Stevenlarsons responded

Until Mike Z is still the general manager. I will not be giving a dime to your dealer ship. It’s time for a change in management.

September 25, 2023

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Michael Lichter and his service team are absolutely fantastic! I recently began a three year lease of a 2023 Tiguan. The car is a perfect fit for my family. However, when we got the car to our home the More

by Nefatiti Rochester
Service Price Transparency
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Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Downtown Chicago responded

It's great to hear that Michael was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new 2023 Tiguan! Thank you for choosing Volkswagen of Downtown Chicago!

September 25, 2023

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Thank you Michael. I appreciate the time that you gave and concern that you showed to me when my newly leased Tiguan was having trouble. Thank you for putting Mike on More

by Nefatiti Rochester
Recommend Dealer
Yes
Sep 26, 2023

Volkswagen of Downtown Chicago responded

Nefatiti, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Michael can assist you with in the future, please let us know.

August 11, 2023

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This dealership knowingly sold me a car with toxic fumes and lied to me that there was nothing wrong with the car. They said the fumes I smelled were from outside the car, from paint fumes from detailing wo More

by Ksherm2023
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Julian Perez, Kelia House , Terrell Barry, Kamille Moreno

Aug 11, 2023

Ksherm2023 responded

I would also add that after purchasing as soon as I realized the odor wasn’t coming from outside the car (as they had told me) but from inside the car, I returned the car within two days of purchase and asked for a refund. They denied me and said they’d try to fumigate first. I waited there all day (during my work hours) while they did this. I didn’t think I could smell anything but then once I got in the car the next day, the odor was there as strong as ever. So I returned the car again a day later and again asked for a refund. They again denied me. This time the sales manager got inside the car and confirmed the odor and said one of his family members would have a hard time with the odor from this car due to allergies. They kept it again for what they claimed was a more aggressive fumigation. A few days later they said car was ready with no odor. After taking home, odor is still there. I’ve spent two weeks trying to deal with this when all they need to do is refund me. And they refuse. Placing profits over the health and well being of me and my family. Saddling me with a car that is a health hazard.

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