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Maurice Branch
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32 Reviews
32 Reviews
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32 Reviews of Maurice Branch
November 30, 2024
The service manager Michael was very rude and stated for me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob me not to bring my vehicle back after I questioned the invoice because they over charged me. I showed the cashier and one of the sales manager’s Bob the repairs online that was sent via a link to my cellphone vs the invoice and it didn’t add up or make sense to them either. I had to return the next day to pick up my vehicle and the invoice was less but still more and incorrect. I had to get a sales manager involved to get the invoice correct after showing him the charges that were online. Michael’s boss TJ still have not given me a call. Two days late after picking up my vehicle the vehicle shut off after I started it and the next day the check engine light came on. The vehicle is also making a noise when the heat is turned on and it was not doing so before the repairs. I have called the dealership twice to bring the vehicle back. The 2nd time I called I spoke with Collin and advised what as going on. He said he had to talk to Micheal and I still have not heard back from Collin or Michael. Michael’s customer service is very poor!! It was poor when they were servicing my Genesis and the issue I had with exhaust entering my vehicle after Family Hyundai replaced the engine and transmission is no longer happening after they just replaced the exhaust flex pipe. Corporate advised that Micheal stated I never brought the vehicle in with the concern after the work was completed with the engine and transmission, which is lie. If I didn’t have the warranties on my vehicle with Family Hyundai I would step foot in the service department. More
by PROSPERNOW
Verified CustomerOther Employees Tagged: Graham Watson, Mayweather Shorter, Colin Simmons, Bob Ross, Jason Lechowicz, TJ Schmitt, Michael Kratschmer
October 22, 2024
Nice people to deal with Matt kept me informed on the status of my vehicle repair status of my vehicle repair More
by KrisB
Other Employees Tagged: Colin Simmons , Matt
September 16, 2024
Love Family Hyundai! Hands down they are the best. Staff is terrific to work with. From the beginning to the end, my service was wonderful. Highly recommend. Thanks Famil Hands down they are the best. Staff is terrific to work with. From the beginning to the end, my service was wonderful. Highly recommend. Thanks Family Hyundai! More
by MICHELLE.BYRDAK
Other Employees Tagged: Colin Simmons, Al Pellizzeri, Maverick Watson
July 09, 2024
He is awesome very informative and patient this is my third car form Maywether and I appreciate his business and concerns with me third car form Maywether and I appreciate his business and concerns with me More
by GILL.CANDICE
Other Employees Tagged: Mayweather Shorter, Mark Holder, Larry Edwards, Jerry Lacy, Jaclyn Bobbitt, Austin Osabuohien , Chris Powers
April 23, 2024
Happy with my purchase and the time that Maurice took to show me all the bells and whistles on my new baby! show me all the bells and whistles on my new baby! More
by JANBARANEK
Other Employees Tagged: Carlos Alcantar
March 28, 2024
Maurice Branch was very professional and personable and made me feel very comfortable. Maurice explained each part of the process clearly. Maurice made sure I understood all the functionality of my car bef made me feel very comfortable. Maurice explained each part of the process clearly. Maurice made sure I understood all the functionality of my car before I left. More
by LBUFFONE
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