Matt Jewett | Page 7

Today, went in for my vehicle's regular oil change & multi-points vehicle inspection. Was in & out in less than an hour! Service reps were very cordial as usual. multi-points vehicle inspection. Was in & out in less than an hour! Service reps were very cordial as usual. More

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I relocated to the area 8 years ago. In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a In 2016 I started utilizing the dealership named Mike Brown Ford to service my vehicles Ownership changes to Shottenkirk Ford Granbury. I had read a few negative reviews after the ownership change and took them with a grain of salt. An opinion is just that an opinion. Not everyone will have the same experience. I am very happy to say I have been very pleased with the service they provide. I am thankful that I live close enough that they can take me home while my vehicle is being serviced and pick me up for my return. Matt was my service guy today. He communicated with me via text keeping me updated as to vehicle status and what repairs were being done. Excellent customer service. And a new offer was available to me. They would come get my vehicle, make the repairs and return to me. I didn't even have to leave my house. Recovering from a total hip replacement I found this to be a blessing. Again, exceeding customer expectations. I will continue to use them for all repairs, future vehicle purchases and refer to family and friends. More

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Tyler was extremely customer friendly and very helpful with our car issue. He gave us great information on our problem and how they could help us. with our car issue. He gave us great information on our problem and how they could help us. More

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I had a fantastic experience with Melissa. The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pictures of my brake pads which were completely all worn out Now that my service work is done my car drives so much better I am very happy with the whole process at Shottenkirk Ford. Job well done 😃. Thank you Melissa I will definitely be back in the future. More

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All ways friendly good service plinte of vehicles to look at wy you wate 5⭐ at wy you wate 5⭐ More

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It was fine. Nice people. No problems and that’s all I have to say Nice people. No problems and that’s all I have to say More

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Provides excellent services in many areas to include customer service, timely repairs, shuttle service, quality parts, professional and knowledgeable mechanics, and service department personnel who are customer service, timely repairs, shuttle service, quality parts, professional and knowledgeable mechanics, and service department personnel who are customer oriented and knowledgeable. More

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Matthew Jewett is an amazing advisor and I recommend going here for service on anything going here for service on anything More

by katienlauren17 Verified Customer Verified Customer

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Service department is super friendly, fast and efficient. Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service! Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service! More

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The service was fine, I think 8 is too long to replace a backup camera backup camera More

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