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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
87 Reviews
5.0

87 Reviews

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87 Reviews of Tyler Duncan

June 10, 2026

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Employee Rating

They provided excellent customer service and their charges for service are reasonable. Highly recommend them! More

by jonsrna
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth

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Jun 10, 2026

Shottenkirk Ford Granbury responded

We’re thrilled you received excellent service and felt our rates were fair for your Ford F-250. Thank you for recommending us; we look forward to helping with your next service visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 08, 2026

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Employee Rating

Outstanding performance on everyone’s behalf at this dealership Would recommend this dealership to anybody More

by Richardpetlover46
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 08, 2026

Shottenkirk Ford Granbury responded

Thank you for sharing your positive experience. Tyler and the service team are glad we provided such high-quality service for your Ford Maverick. We appreciate your recommendation and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 02, 2026

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Employee Rating

Excellent facilities, inventory and staff. Service Department is first class and service advisor Tyler Duncan is the best I've had contact with at any dealership I've sought service at. More

by armyjumper21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Shottenkirk Ford Granbury responded

Your kind words about our facilities and service team are much appreciated. Knowing Tyler provided outstanding care for your Ford F-150 means a lot to our entire staff. We hope to assist you again when it’s time for your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 12, 2026

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I like the way that they go through everything on the truck to make sure it’s working and just checking all the tires in the axles and grease mounts and just making sure everything is ready More

by dwayne0124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2026

Shottenkirk Ford Granbury responded

Thank you for sharing your experience with the Ford F-150 inspection. We’re glad our team’s thorough check of tires, axles, grease fittings and overall readiness met your expectations. We appreciate your trust and look forward to serving you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 05, 2026

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Employee Rating

Best Ford service around! Service advisers are friendly and knowledgeable. Easy to get in on short notice and they’ll have you fixed up in a jiffy. Always a positive experienc More

by sarahlc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth

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Feb 05, 2026

Shottenkirk Ford Granbury responded

It’s wonderful to hear our service advisers provided friendly, knowledgeable assistance for your Ford. We’re glad we could fit you in on short notice and have you back on the road in no time. We appreciate your trust and look forward to your next visit.

January 28, 2026

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Awesome service! Tyler D. was very professional and did an outstanding job with my vehicle.! Thank you! More

by April Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Shottenkirk Ford Granbury responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Ford Granbury. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 20, 2026

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Employee Rating

Well, I am satisfied with the service rendered by the Schottenkirk Ford dealership they have been unable to fix an issue that was generated by the factory, for the Aviator was built. Thus it’s a defect More

by Ranger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 08, 2026

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Employee Rating

Vehicle was in and out! Everyone seemed very friendly and very knowledgeable. Will be back !Thank you! More

by tim76476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett

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Jan 08, 2026

Shottenkirk Ford Granbury responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 31, 2025

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Employee Rating

Friendly professional staff that goes above and beyond to treat the customer right! Will definitely return More

by chevydieseltrucks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 31, 2025

Shottenkirk Ford Granbury responded

Thank you for choosing Shottenkirk Ford Granbury. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 24, 2025

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Employee Rating

Greg at Shottenkirk Ford made the buying process easy. We got a great deal on our Ford and plan on using this dealership to recommend to friends and family. Thanks for helping us. More

by Cam Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Dickerboom, Messi Morales

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Dec 24, 2025

Shottenkirk Ford Granbury responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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