Check out Matt Jewett's reviews on DealerRater

October 13, 2024

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Terrible communications from service department. Don’t know who Katie is. Couldn’t even put air in the tires to clear the low pressure alert before returning it after over 2 weeks. Don’t know who Katie is. Couldn’t even put air in the tires to clear the low pressure alert before returning it after over 2 weeks. More

by CMD

Verified Customer

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Recommend Dealer

No

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Oct 14, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

October 10, 2024

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Came in to the dealership with an almost 30-year-old Honda and was treated like I bought a brand new car from them. The service department was amazing!!! I will be returning with all of my vehicles Honda and was treated like I bought a brand new car from them. The service department was amazing!!! I will be returning with all of my vehicles More

by MrRowell

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Blake (not sure of his last name)

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Oct 10, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 08, 2024

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Went in w/o an appointment. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. Was greeted nicely and they took my vehicle in and made repairs in a timely manner at a decent price. More

by DWT

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates

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Oct 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 08, 2024

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Friendly and quick brake job. Thanks for the ride back to my house in Granbury. Thanks for the ride back to my house in Granbury. More

by CMor

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Recommend Dealer

Yes

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Oct 09, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 07, 2024

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Matt in service was very helpful and kept me informed throughout the process. They were able to take me home and deliver the car to me when it was done. Everyone was very friendly. throughout the process. They were able to take me home and deliver the car to me when it was done. Everyone was very friendly. More

by Cathy Reidy

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Recommend Dealer

Yes

Other Employees Tagged: Kathy the front receptionist took me home. Ty!

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Oct 08, 2024 -

Shottenkirk Ford Granbury responded

Cathy, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 07, 2024

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Friendly helpful employees. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. Convenient location. Was able to make an appointment sooner than other dealerships and they even came and picked up my car and brought it back to me. Very happy with my service. More

by Marlene

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Recommend Dealer

Yes

Other Employees Tagged: Tyler Duncan, Denise Bone

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Oct 07, 2024 -

Shottenkirk Ford Granbury responded

Marlene, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 03, 2024

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Everyone at the dealership was very courteous and knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house knowledgeable. The valet service was especially convenient - brought me home while the Explorer was being worked on and then delivered it to my house that afternoon. More

by msum212

Verified Customer

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates

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Oct 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

October 02, 2024

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Really appreciate the hospitality and support this store has a great service department will be back has a great service department will be back More

by 0421

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates

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Oct 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

October 02, 2024

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Friendly fast service, thanks Matt got me in quickly and was very helpful to me. was very helpful to me. More

by TEENARTH1126

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Recommend Dealer

Yes

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Oct 04, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

October 01, 2024

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Employee Rating

Melissa did great work and fixing my vehicle and making sure everything was good on it sure everything was good on it More

by smallm2780

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates

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Oct 02, 2024 -

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

Matt Jewett | Page 6

Service Advisor

Shottenkirk Ford Granbury

82 Reviews of Matt Jewett

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