Matt Jewett | Page 5

They had my vehicle for a total of 80 days and 42 days after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manag after the engine came in. While installing the engine, they fried my PCM and tried to get me to pay for it. Wasn’t until after I spoke with the manager and I explained that the original day I brought my vehicle to them, they never mentioned an issue with the PCM. The manager told me this was common issue and was trying to get Ford to pay for it but yet Ford did not pay for it. Service advisor was horrible with communication. I found out through my own research, I could contact Ford myself to get financial assistance with the repair since it was so expensive and the service advisor never told me I could do that. When I finally got my vehicle back, it was dirty, they left a tool, dirty oily rag, and panel to my vehicle uncovered with the cover in the floor. Also a small amount of money was missing out of my center console. Would never recommend this dealership. More

by DMLUSTY87 Verified Customer Verified Customer

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The service dept- fast and efficient. Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after t Was very pleased with their work. Sales dept- wouldn’t recommend buying from them once you buy the don’t care about was going on to the car after that they just looking for sales by any means necessary. More

by anonymous1 Verified Customer Verified Customer

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Service was performed professionally and in a timely manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. manner. One thing, my appointment was made for Oct. 26 at 0700, but being a Saturday, the service department does not open until 0730 on Saturdays. More

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Easy appointment scheduling Tyler my service agent was very professional. Everything was done to my satisfaction. very professional. Everything was done to my satisfaction. More

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Everyone was polite, kind, helpful and very professional. It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw th It was one of the nicest experiences I've ever had at a car place. Bonus, they even washed some of my husbands oilfield dirt off the car and I saw the pretty color again. Thanks y'all, Lori Keys More

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My entire experience with the dealership was very positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! positive. My only disappointment was my tires were not checked and inflated to factory recommendation after being rotated. Thank you! More

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Have not hesitated in taking my ford truck here for service. Yes costs have risen but if they keep the customer first and not add any unwarranted costs then I will continue to use. service. Yes costs have risen but if they keep the customer first and not add any unwarranted costs then I will continue to use. More

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Competent people. My Ford Mustang runs reliably. All my service work is done here. I am happy. My Ford Mustang runs reliably. All my service work is done here. I am happy. More

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Another good overall service experience at Shottenkirk Ford Granbury Service Dept, thanks to Service Rep Matthew (Matt) & Team. Ford Granbury Service Dept, thanks to Service Rep Matthew (Matt) & Team. More

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Had friendly service. I would recommend going here. They had good communication throughout the process. I would recommend going here. They had good communication throughout the process. More

by jkwjulie Verified Customer Verified Customer

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