Matt Jewett
Matt Jewett at Shottenkirk Ford Granbury

Matt Jewett | Page 8

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
82 Reviews
4.8

82 Reviews

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82 Reviews of Matt Jewett

September 12, 2024

Dealership Rating
Employee Rating

Very professional, very efficient, and respectful of my time and returned my pickup before I was expecting to get it. More

by Max Garrison, DVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

Sep 13, 2024

Shottenkirk Ford Granbury responded

Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!

September 11, 2024

Dealership Rating
Employee Rating

Waited two hours for my oil change to be completed even with an appointment made More

by LYDIA.SHIVERS
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Hunter Poimbeauf

Sep 12, 2024

Shottenkirk Ford Granbury responded

LYDIA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

September 10, 2024

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Employee Rating

Melissa is always a great service advisor and makes sure everything is done as promised. More

by Roger
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan , Melissa Cates

Sep 11, 2024

Shottenkirk Ford Granbury responded

Roger, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

September 08, 2024

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Employee Rating

Very helpful and accomodating. Loved the ride home and truck delivery to residence. Beth professionsl More

by Oldnumber3
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 09, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

September 01, 2024

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Employee Rating

Great job! Employees were very helpful and kind! Got my truck right in and done fast More

by dwinkles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan , Melissa Cates, Hunter Poimbeauf

Sep 04, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 29, 2024

Dealership Rating
Employee Rating

Friendly, professionally, appointment was honored and the vehicle was ready in a reasonable amount of time More

by Kdestep55
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 05, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 28, 2024

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Employee Rating

I needed tires but had no appointment. They not only worked me in, but also found a great deal for me on 4 tires. The service time was decent, and the staff was very friendly and helpful. More

by WEAVEDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 27, 2024

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Employee Rating

Service was amazing from the pickup of my vehicle to the drop off. Thank you to everyone More

by TIFFANYDBRAWLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Smalley, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler , Melissa Cates, Hunter Poimbeauf, Kristen

Aug 28, 2024

Shottenkirk Ford Granbury responded

TIFFANY, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

August 26, 2024

Dealership Rating
Employee Rating

Very friendly staff! My truck was repaired way before it was promised and they did a wonderful job! Even offered to bring it home for me. I've purchased 6 or 7 trucks fro More

by aggie7up
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis, Eric Smalley, Tyler Duncan , Billy Bohrman, Melissa Cates, Tom Dyer, Hunter Poimbeauf, Oscar Black

Aug 27, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

August 19, 2024

Dealership Rating
Employee Rating

Great customer service, all the staff are very polite, good work done & completed in a timely manner. The only thing is that the mechanics need to make a second check to make sure the work they are doing More

by Prietamarquez1251@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Duncan

Aug 20, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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