Jose Castillo

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re thrilled to hear about your experience with our service department and especially with Jose C. His professionalism, kindness, and willingness to go the extra mile truly reflect the standards we strive for. We’ll be sure to share your kind words with him and the team. We sincerely appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for the honest feedback, and we hear you. We apologize for the frustration caused by the messages—that’s certainly not our intention. We truly appreciate your continued loyalty, and you’re right, it speaks volumes. We’ll take this feedback seriously and work to improve how we communicate going forward. Thank you again for choosing Envision.

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience limited appointment availability and repairs that take longer than expected, and we sincerely apologize for the inconvenience this has caused. While we always strive to schedule efficiently and provide accurate time estimates, it’s clear we’re falling short of expectations in your experience. Your comments are important and will be shared with our service leadership as we continue working to improve scheduling capacity, communication, and turnaround times. We appreciate your patience and your honesty, and we hope to have the opportunity to provide you with a smoother, more efficient service experience in the future.

Envision Ford of Oxnard responded

Thank you for the wonderful feedback! We’re thrilled to hear JC provided outstanding service and kept you informed every step of the way. His professionalism and courtesy are exactly what we strive for, and we’ll be sure to recognize him for a job well done. We truly appreciate you taking the time to share this and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for taking the time to share this detailed feedback. We sincerely apologize for the lack of acknowledgment and assistance you experienced during both of your visits. Being ignored while waiting for help—especially for a scheduled recall appointment—is unacceptable and not the level of service we expect from our team. We appreciate you clearly outlining what occurred, as it highlights a breakdown in basic customer engagement and communication. Regardless of staffing or scheduling changes, you should have been promptly greeted and assisted without having to ask. Your comments are being taken seriously and will be addressed directly with our service leadership to reinforce expectations around customer awareness, accountability, and professionalism on the service drive. We truly regret the frustration this caused and appreciate you bringing it to our attention. Thank you for giving us the opportunity to improve.

Envision Ford of Oxnard responded

Thank you for the great feedback and the laugh! We’re very proud of our team and truly appreciate you recognizing the people who make this dealership special. Your kind words mean a lot to us, and we’re grateful for your trust and support. We look forward to taking care of you again in the future.

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear you received clear information, strong communication, and prompt service. Keeping our customers informed and taken care of is always our priority. We appreciate your trust and look forward to serving you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!