Jose Castillo

every time we call there is poor scheduling availability and once booked for repairs, they always seem to take longer than anticipated. and once booked for repairs, they always seem to take longer than anticipated. More

by DIEGO12 Verified Customer Verified Customer

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JC in the service department was simply outstanding. Prifessional, courteous and kept me updated the entire time. Please recognize his professionalism Prifessional, courteous and kept me updated the entire time. Please recognize his professionalism More

by RESCUEV8 Verified Customer Verified Customer

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Walked to the service center twice. Once to drop off my car for a scheduled recall appointment, and then again to pick up my car. Both occasions I was not assisted by anyone and had to Once to drop off my car for a scheduled recall appointment, and then again to pick up my car. Both occasions I was not assisted by anyone and had to find someone to help me after standing at someone’s desk for 10 minutes. Wasn’t even acknowledged. I stood at the desk of the gentleman who my appointment was scheduled with. Stood there for 10 minutes before asking another representative for help, only to find out my representative was not working that day. The new representative took over and handled my business but only because I asked. I’m curious how long I could have stood there before someone finally said something. Something the second time I visited, walked through the doors, ignored by multiple workers, some just scrolling on their phone. This time I didn’t wait as long before I just called on someone to help. Finally got my car. More

by JB.GUERRA512 Verified Customer Verified Customer

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They’ve got some good people working there. Might be the good-est people I’ve ever met and I know all about good. People say I I’m so good I should get the Nobel Peace Prize. Might be the good-est people I’ve ever met and I know all about good. People say I I’m so good I should get the Nobel Peace Prize. More

by SERRANOBRIAN0984 Verified Customer Verified Customer

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Clear giving information on topics and issues concerning vehicle and great communication with customers and promp service vehicle and great communication with customers and promp service More

by RHOANDA Verified Customer Verified Customer

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The service team at Envision Ford are very personable and their service and communication is extremely efficient their service and communication is extremely efficient More

by vincecedre Verified Customer Verified Customer

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I recommend Miguel Cruz and Carlos Castillo for helping find the right truck. They were very helpful find the right truck. They were very helpful More

by carrilloroofingllc Verified Customer Verified Customer

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1. Your online scheduling is ridiculous. I had no confirmation that my appt was confirmed. 2. I had to come in to schedule an appt to find out my appt placed online was scheduled. 3. After trying confirmation that my appt was confirmed. 2. I had to come in to schedule an appt to find out my appt placed online was scheduled. 3. After trying to schedule service online I've been receiving numerous texts trying to sell me a Flex which I already own and wanted service for. 4. My appt was scheduled for 7am with JC and he didn't get in until after 8AM. No apology, no acknowledgement. More

by RYATCH Verified Customer Verified Customer

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Grant is very professional and helpful, I would reccomend him for his customer service , he is explaining the maintenance process in detail and keeps me informed while the car is serviced though the entire p him for his customer service , he is explaining the maintenance process in detail and keeps me informed while the car is serviced though the entire process . Jose also is great from previous times I brought my car for service, I would reccomend him also for his customer service and he is very professional and helpful. More

by rares Verified Customer Verified Customer

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Jose was very accommodating when the appointment i had made for my 100k mile service was not in the system and was able to get me done the same day. made for my 100k mile service was not in the system and was able to get me done the same day. More

by ITSIT2011 Verified Customer Verified Customer

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