Gregory Bell | Page 7

I had really good experience with service department at VW of Salem, fast and professional service. VW of Salem, fast and professional service. More

by ZOLOTAROVDMYTRO1237 Verified Customer Verified Customer

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Service dept is very attentive. Willing to be flexible and works hard on customer satisfaction. Service manager Greg is top notch! Willing to be flexible and works hard on customer satisfaction. Service manager Greg is top notch! More

by DAVE Verified Customer Verified Customer

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Not very hospitable. Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheel Staff was not personable. Openly expressed that their techs don't like doing tire rotations and it showed. I had to pay for the rotation and my wheels were caked in grease and had chips in them. It took my several washes and cleaners to get them looking decent. With my extended maintenence and rim warranty I purchased I will be filing a claim to get my rims fixed. They do not offer free loaners or a wash after service unlike my previous dealership which is disappointing. I personally will not be using their services again or be recommending the dealership. More

by KVANWINKLE88 Verified Customer Verified Customer

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Bought a car that was previously owned by a dealership employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway employee and has been sold by the dealership multiple times throughout it's life. The front lower control arm nut fell off completely in my driveway in less then 500 miles since purchase. The battery had been replaced while in possession of the dealership, and they have evidence of ordering, and receiving a battery for it but no record of installing it. The battery failed within 1 month of purchase which according to manufacturer occurred due to their failure to follow procedure during installation and they have been a nightmare to contact about service records or anything they're willing to do to help me since my $19,000 purchase has already broken down 2 times in less then 1 month since purchase, and both things were repairs that happened during their possession of the vehicle. Very shady experience. I have been in the automotive repair industry for 10+ years and would never avoid standing behind the things I sell like this. More

by ALEX Verified Customer Verified Customer

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Really poor customer service and response times from my service advisor Josh. I felt overall like I was getting ripped off and taken advantage of as a customer. service advisor Josh. I felt overall like I was getting ripped off and taken advantage of as a customer. More

by HUNTER.BURRIS Verified Customer Verified Customer

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Very friendly staff and great service! Serviced my 2019 tiquan in a reasonable amount of time. Serviced my 2019 tiquan in a reasonable amount of time. More

by BVERT98 Verified Customer Verified Customer

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Charged me for a diagnosis of water bottles making a sloshing sound (sound is in the front driver's side dash. Mechanic indicated they heard the sound on the paperwork), even though there was none prese sloshing sound (sound is in the front driver's side dash. Mechanic indicated they heard the sound on the paperwork), even though there was none present in my vehicle. Informed me that my coolant level was barely below the line when it was infact nearly empty,(have pictures to prove it). They said the coolant has no leaks and its normal for the coolant to just evaporate after 2 months. Charged me for that service diagnosis. Had my car almost a week and returned it in the same condition they received it in. They informed me at 430 my car was ready and needed to be picked up by 545. It was 100 degrees and I told them I didn't have a ride there so I would have to walk there and it would take an hour. Once I got to the dealership they informed me they offer Uber rides but forgot to tell me about it. More

by Sarah Verified Customer Verified Customer

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The staff are always professional and polite. The waiting area is comfortable and accommodating. Will return The waiting area is comfortable and accommodating. Will return More

by NONE25 Verified Customer Verified Customer

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Ive called multiple times due to check engine lights it’s been throwing on ever sense they did the oil change, mind you this is the first oil change the car is new and all I keep getting is a bunch of excuse been throwing on ever sense they did the oil change, mind you this is the first oil change the car is new and all I keep getting is a bunch of excuses on why I can’t take it in either they are to busy or not big enough of an issue and this is a Volkswagen issue so you would assume they would provide a rental sense this has been an issue sense the beginning but they also never have anything available More

by ANAYACELIA4647 Verified Customer Verified Customer

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Very clean . . everyone was nice.. felt like I waited way too long, nobody was in a hurry, that’s for sure..but that’s life. . everyone was nice.. felt like I waited way too long, nobody was in a hurry, that’s for sure..but that’s life. More

by KERILYNN525 Verified Customer Verified Customer

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