Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
386 Reviews
4.2

386 Reviews

Write a Review

386 Reviews of Gregory Bell

June 11, 2026

Dealership Rating
Employee Rating

As usual a very good experience. Service and sales very good . From Greg Bell’s Crew in service . To the sales person named AZ and his boss Brandon . A warm thank you to all R More

by ritch
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales, Michael Wenzel , AZ. And Brandon

Jun 11, 2026

Volkswagen of Salem responded

We’re pleased to hear you had another exceptional visit for your Volkswagen Atlas. Gregory’s service crew enjoyed taking care of your Atlas and our sales team was glad to assist you. Thank you for your continued trust in Volkswagen. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

June 09, 2026

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Employee Rating

My service appointment was easy to schedule and was done in a reasonable amount of time. Staff were great about keeping me informed about delays due to parts ordering. The invoice was explained to me and I More

by MAFORD26
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 09, 2026

Volkswagen of Salem responded

It’s great to know your service appointment was straightforward and completed in a reasonable time with clear updates on parts delays. We’re glad the invoice details made sense and that you enjoyed the complimentary car wash. Gregory and our team appreciate your feedback and the opportunity to keep your Volkswagen running smoothly close to home. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 25, 2026

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Employee Rating

Price was fine but totally unwilling to deal on trade in or financing. Essentially ended up back where they got the asking price. Also messed up on the down payment and over billed. Finally did not have the More

by MHAGOOD1998
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 28, 2026

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

May 18, 2026

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Good service and friendly. I would recommend friend or family. The show room and waiting area small but nice. More

by DSENG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

May 18, 2026

Volkswagen of Salem responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

April 16, 2026

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Employee Rating

My 2. 5 year old car stopped working and I had to tow it into the dealership. We had to get a ride from the tow truck to the dealership and then the deale More

by happydays434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales

Apr 16, 2026

Volkswagen of Salem responded

I'm sorry to hear you had a bad experience; I would like to speak with you to further hear about your experience and who helped you and i hope to get this resolved to your liking. Please contact me at 971-273-4292 or Gbell@lithia.com

April 10, 2026

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Employee Rating

Team had to troubleshoot an error and make sure my car was sound. They identified the problem and it was fixed. Very much appreciated all they did I! More

by Vidalocafz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Apr 10, 2026

Volkswagen of Salem responded

We’re happy our team was able to quickly identify and fix the issue on your Volkswagen Eos. It means a lot to know you appreciated their thorough work. We look forward to helping your Eos stay in top condition. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 06, 2026

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Employee Rating

Every time I go to get an oil change, i leave with at least $2,000 worth of charges. I feel they just want to sell me stuff whether I need it or not. When I press, they find out I really didn’t need all More

by Luisa
Service Price Transparency
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Recommend Dealer
No
Apr 10, 2026

Volkswagen of Salem responded

We're sorry that you didn't have a completely satisfying experience, Luisa. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Gregory Bell Service Manager gbell@lithia.com

April 05, 2026

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I was very disappointed in my last time there as my appointment was at 10:30 am and when I returned at 2:15 it was not done. I was told it would be ready between 12-1. No one called me about anything. More

by RMCLOCKE
Service Communication
Recommend Dealer
Yes
Apr 05, 2026

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 31, 2026

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Employee Rating

Great service every visit - service techs always on point - always take my car to vw of Salem More

by JSAUER1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Mar 31, 2026

Volkswagen of Salem responded

Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2026

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Employee Rating

A nightmare to deal with regarding service given. So much, according to them, is counsedence. xx. More

by DEB2GRAM1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 02, 2026

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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