Very professional and helpful From sales person to sales
manager, it was a good buying experience. After receiving the car, there was a one issue with the car and the sales manager saw to it handled.
manager, it was a good buying experience. After receiving the car, there was a one issue with the car and the sales manager saw to it handled.
More
by CAMERON.DERRICK
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jun 14, 2026 -
Volkswagen of Salem responded
We’re pleased our sales team provided a professional and helpful experience during your Ford Fusion purchase and promptly resolved the issue you encountered. We appreciate the five-star rating and your trust in us. Thank you!
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Everyone was pleasant and professional to work with.
We would recommend your place to anyone looking for a car.
We would recommend your place to anyone looking for a car.
More
by FROGGYMARTI
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jun 13, 2026 -
Volkswagen of Salem responded
Thank you for highlighting how pleasant and professional our team was during your Taos service. Matthew is pleased to hear you’d recommend us to others seeking a car. We appreciate your trust and look forward to assisting you again.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Took care of everything I asked for Demonstrated genuine
interest in making sure I was satisfied
interest in making sure I was satisfied
More
by MJALLENSON
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Jun 04, 2026 -
Volkswagen of Salem responded
Thank you for the five-star rating and feedback. We appreciate you trusting our team with your Volkswagen Passat service and are delighted we met all your requests while ensuring you felt cared for. Please let us know if there is anything else we can assist you with.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
We had a very good experience at Salem VW.
We test drove several cars before settling on one in the showroom. Our salesman, Dema, was patient and helpful throughout the buying process. The fin
We test drove several cars before settling on one in the showroom. Our salesman, Dema, was patient and helpful throughout the buying process. The financial arrangements met with our approval. So, all in all, we had a very good experience and are happy with our car.
More
by SUNJCO24
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
May 29, 2026 -
Volkswagen of Salem responded
Thank you for sharing your positive experience and for trusting us with service on your Volkswagen. We’re glad our team could assist with the test drives and financial details. Please enjoy your new Volkswagen and let us know if we can help in the future.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Price was fine but totally unwilling to deal on trade in
or financing. Essentially ended up back where they got the asking price. Also messed up on the down payment and over billed. Finally did not have the
or financing. Essentially ended up back where they got the asking price. Also messed up on the down payment and over billed. Finally did not have the floor mats in the car that were in the photos. They did order new ones and sent them.
More
by MHAGOOD1998
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Volkswagen of Salem responded
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Typical high pressure sales experience, pushy and trying
hard to sell the icon program. Sales rep, promised car cleaning that was very sub-par. Also, promised free charging at the dealership for my Tesla. N
hard to sell the icon program. Sales rep, promised car cleaning that was very sub-par. Also, promised free charging at the dealership for my Tesla. Next day, sales manager was very annoyed that I was there charging.
More
by RMBARRON74
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
May 14, 2026 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Well Buying a used vehicle from a far distance Correct
vehicle description Is key Usually, with a walkaround video that shows all the imperfections This was not done I was told that the vehicle had no imp
vehicle description Is key Usually, with a walkaround video that shows all the imperfections This was not done I was told that the vehicle had no imperfections But that was truly not the case
More
by CHAZTACH
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Apr 22, 2026 -
Volkswagen of Salem responded
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Great Atmosphere clean store lots to choose from
wonderful experience The GM is amazing loyal customer to the GM for over 15 years
wonderful experience The GM is amazing loyal customer to the GM for over 15 years
More
by DJRYA43
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Apr 15, 2026 -
Volkswagen of Salem responded
It’s great to know you enjoyed the clean, inviting atmosphere and our wide selection. We’re pleased your service visit on your Volkswagen Taos was so positive. Your 15 years of loyalty mean a lot and we look forward to assisting you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The were very nice to work with.
This is the second vehicle I have purchased from this dealership.
This is the second vehicle I have purchased from this dealership.
More
by SHERIHAYES1
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Mar 25, 2026 -
Volkswagen of Salem responded
Thank you for choosing us again for your second purchase. We’re glad our team was welcoming and helpful during your experience. We look forward to assisting you in the future.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Salesman was great financial managernot so great.
Took way long to get the car 3 hours.
Took way long to get the car 3 hours.
More
by MRROADKILL
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Reid
Mar 23, 2026 -
Volkswagen of Salem responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Dealer Reviews
Cars for Sale
Dealer Log In
