Matthew Reid

I was very disappointed with the misinformation about the rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it v rebates for used Teslas under 25k miles. I was lead to believe that I would qualify for both the state and federal rebate totally $6,500. I made it very clear that I wanted to qualify for both of those to purchase the vehicle. I was assured that the Fedral would come off the sticker price and the State I would have 6 months post purchase to apply and receive online. After the purchase, I realized that the State Rebate was only for ‘23 and ‘24 Models. Everyone I was in contact with was aware of this before I had signed for the car. I went back in to discuss this with them and figure out if there was a way to make this right. They quickly got the “Sales Manager” out of his office to talk with me. What started out as a respectful complaint quickly devolved into this sales manager treating me like some criminal trying to extort Volkswagen of Salem out of $2,500! He told me “It sounds like you want a refund and that’s never going to happen.” He laughed at me when I voiced my complaints and tried explaining the situation. Another sales agent told me that they are able to run someone’s finances to see what rebates they would qualify for. He said they do it all the time. This was practice was not exercised during my purchase when I had discussed several times with the selling agent that I had planned to obtain both rebates. That was the entire allure to buying a second vehicle. I have never been so humiliated and disrespected in a place of business before like this. I felt like I was getting the shakedown from a used car lot on 82nd Avenue in Portland… and not the exceptional service of Volkswagen of Salem that a co-worker had referred me too. That sales manager had me so angry and disrespected that I had to leave. I do not think I can bring myself to ever do business hear again nor would I refer anyone to either. Buying a car should not feel like this. These are people’s lives and financial responsibilities they are dealing with. More

by TRAVISEUBANKS22 Verified Customer Verified Customer

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They were very helpful & the purchase went smoothly. Thank You! We will think about them the next time we are in the market. Thank You! We will think about them the next time we are in the market. More

by DEBIANMAINUSER Verified Customer Verified Customer

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Didn’t get back to me until I had a problem with the brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the sit brakes. Won’t pay for the replacement because they don’t feel they should even though they weren’t safe and under 50 percent. Not happy with the situation. I will never buy from them again! More

by A1GUTTERGETTERS Verified Customer Verified Customer

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Greg and everyone is service were so great while getting my lifetime oil change. Salem Volkswagen is the best. Thank you again! my lifetime oil change. Salem Volkswagen is the best. Thank you again! More

by Jesse Verified Customer Verified Customer

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I had a great experience with you. .when I had a small issue with the truck you got it in an fixed without any problem... Thank you .when I had a small issue with the truck you got it in an fixed without any problem... Thank you More

by KEVINKOENIG07 Verified Customer Verified Customer

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Get you in the car you want! Willing to work out the kinks! Any issues? No problem! They will work with you! Great environment. Check out their goody shop!! Willing to work out the kinks! Any issues? No problem! They will work with you! Great environment. Check out their goody shop!! More

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Our experience was smooth and fun thanks to all who help us And a special thanks to Tyler us And a special thanks to Tyler More

by TONY.CORTES0316 Verified Customer Verified Customer

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Excellent service. Very down to earth folks who are relatable and professional. Very responsive and glad we could work out a deal. Very down to earth folks who are relatable and professional. Very responsive and glad we could work out a deal. More

by JEREMYELTCOOK Verified Customer Verified Customer

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Everything went very well. Easiest time I've ever had buying a car. Very helpful. My only complaint is that I sent an email the next day with information that was requested, an Easiest time I've ever had buying a car. Very helpful. My only complaint is that I sent an email the next day with information that was requested, and asked a question, and that email went unanswered. More

by ROBOAXE324 Verified Customer Verified Customer

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Awesome guy in the service department Fast friendly answered all my questions I had for him. answered all my questions I had for him. More

by FASTFISH89 Verified Customer Verified Customer

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