Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell | Page 2

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
386 Reviews
4.2

386 Reviews

Write a Review

386 Reviews of Gregory Bell

March 23, 2026

Dealership Rating
Employee Rating

Terrible service, terrible warranty help, will not purchase a VW again after the care I have been given. More

by Tdpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 27, 2026

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 15, 2026

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It was extremely basic. Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconvenienci More

by APANTALEON15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 20, 2026

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 08, 2026

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Everyone was knowledgeable and competent and nice. Everything was well taken care of and I would highly recommend the service to anyone. More

by MARY.MCGEE24
Service Price Transparency
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Recommend Dealer
Yes
Mar 08, 2026

Volkswagen of Salem responded

It’s great to hear our team provided knowledgeable and friendly support while caring for your Volkswagen Atlas Cross Sport. Gregory and the service department appreciate your recommendation and look forward to assisting you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 22, 2026

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Employee Rating

Salesman was great. He took the time to show me how the electrical gadgets worked and was patient. More

by NROCHELLESUS3
Recommend Dealer
Yes

Other Employees Tagged: Michael Wenzel , Dam

Feb 22, 2026

Volkswagen of Salem responded

We’re thrilled you enjoyed the walkthrough of the electrical features on your new Volkswagen ID. Buzz. It’s great to hear our team took the time to make everything clear and comfortable. Thank you for the five-star review. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 19, 2026

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Service was fine, staff were polite, and everything met my expectations overall during this visit. More

by TKLEIN140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Feb 20, 2026

Volkswagen of Salem responded

It’s great to hear that your Volkswagen GTI service visit went smoothly and that our team treated you courteously. Thank you for sharing your positive experience. We look forward to caring for your GTI again in the future. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2026

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Wasn’t there to actually give feed back but my partner sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil More

by Steven E.
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Feb 18, 2026

Volkswagen of Salem responded

Steven, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2026

Dealership Rating
Employee Rating

I had a fantastic experience! Greg Josh and Cody are all very knowledgeable and professional. By far one of my best dealership service experiences! More

by AUTUMNCHERRY1994
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cody Mcbiryd

Feb 18, 2026

Volkswagen of Salem responded

We’re delighted that Gregory and our service team provided professional, knowledgeable care for your Volkswagen ID.4. It’s great to hear this ranks among your best service experiences. We appreciate the five-star rating. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 16, 2026

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Employee Rating

Provided detailed inspection on my VW and notified me of what needs worked on. Dropped a Star because was not given a link to uber back to the dealership in a timely manner and was left at work and forced t More

by ABSD0926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua McElwain

Feb 16, 2026

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 15, 2026

Dealership Rating
Employee Rating

Will never bring our vehicle back. It's been in your shop multiple times, each one more expensive. The last time, they repaired items not requested, "discovered " things that needed a More

by HUD46
Recommend Dealer
No

Other Employees Tagged: Daniel Gonzales , Repair person

Feb 18, 2026

Volkswagen of Salem responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

January 28, 2026

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Employee Rating

Greg and Josh kept my husband’s 2003 VW Beetle running for years, Right up until his death in October 2025. Bill has a very needy friend that he asked me to give the car too when he passed. The staff did More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh McElwain

Jan 28, 2026

Volkswagen of Salem responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Gregory Bell Service Manager gbell@lithia.com

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