Terrible service, terrible warranty help, will not
purchase a VW again after the care I have been given.
purchase a VW again after the care I have been given.
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by Tdpe
Verified Customer
Verified Customer
Service Price Transparency
Mar 27, 2026 -
Volkswagen of Salem responded
Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
It was extremely basic.
Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconvenienci
Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconveniencing them when I entered. It just seems like people don't enjoy their job. I've already had a bad experience buying my car here and so their customer service still kind of sucks. Business's just aren't what they use to be anymore. I will say that I did like that they at least washed my car.
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by APANTALEON15
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Everyone was knowledgeable and competent and nice.
Everything was well taken care of and I would highly recommend the service to anyone.
Everything was well taken care of and I would highly recommend the service to anyone.
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by MARY.MCGEE24
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2026 -
Volkswagen of Salem responded
It’s great to hear our team provided knowledgeable and friendly support while caring for your Volkswagen Atlas Cross Sport. Gregory and the service department appreciate your recommendation and look forward to assisting you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Salesman was great.
He took the time to show me how the electrical gadgets worked and was patient.
He took the time to show me how the electrical gadgets worked and was patient.
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by NROCHELLESUS3
Verified Customer
Verified Customer
Feb 22, 2026 -
Volkswagen of Salem responded
We’re thrilled you enjoyed the walkthrough of the electrical features on your new Volkswagen ID. Buzz. It’s great to hear our team took the time to make everything clear and comfortable. Thank you for the five-star review.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Service was fine, staff were polite, and everything met
my expectations overall during this visit.
my expectations overall during this visit.
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by TKLEIN140
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Volkswagen of Salem responded
It’s great to hear that your Volkswagen GTI service visit went smoothly and that our team treated you courteously. Thank you for sharing your positive experience. We look forward to caring for your GTI again in the future.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Wasn’t there to actually give feed back but my partner
sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil
sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil change. And for that I give them 3 stars instead of more.
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by Steven E.
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
Volkswagen of Salem responded
Steven, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I had a fantastic experience!
Greg Josh and Cody are all very knowledgeable and professional. By far one of my best dealership service experiences!
Greg Josh and Cody are all very knowledgeable and professional. By far one of my best dealership service experiences!
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by AUTUMNCHERRY1994
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cody Mcbiryd
Feb 18, 2026 -
Volkswagen of Salem responded
We’re delighted that Gregory and our service team provided professional, knowledgeable care for your Volkswagen ID.4. It’s great to hear this ranks among your best service experiences. We appreciate the five-star rating.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Provided detailed inspection on my VW and notified me of
what needs worked on. Dropped a Star because was not given a link to uber back to the dealership in a timely manner and was left at work and forced t
what needs worked on. Dropped a Star because was not given a link to uber back to the dealership in a timely manner and was left at work and forced to wait till the next day to pick my car up from the dealership.
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by ABSD0926
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Joshua McElwain
Feb 16, 2026 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Will never bring our vehicle back.
It's been in your shop multiple times, each one more expensive. The last time, they repaired items not requested, "discovered " things that needed a
It's been in your shop multiple times, each one more expensive. The last time, they repaired items not requested, "discovered " things that needed attention, and NEVER fixed what we brought it in for. Will sell the car ASAP and never a Volkswagen again!
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by HUD46
Verified Customer
Verified Customer
Feb 18, 2026 -
Volkswagen of Salem responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Greg and Josh kept my husband’s 2003 VW Beetle running
for years, Right up until his death in October 2025. Bill has a very needy friend that he asked me to give the car too when he passed. The staff did
for years, Right up until his death in October 2025. Bill has a very needy friend that he asked me to give the car too when he passed. The staff did a comprehensive repair on everything that needed attention. His friend is accustomed to shopping at junk yards to maintain his vehicle. He won’t need to do that for a long time because of the car repairs. I am grateful and Bill is too, of that I am sure. Thank you.
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by Janet
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Josh McElwain
Jan 28, 2026 -
Volkswagen of Salem responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com