Gregory Bell
Gregory Bell at Volkswagen of Salem

Gregory Bell | Page 35

Service

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.2
386 Reviews
4.2

386 Reviews

Write a Review

386 Reviews of Gregory Bell

January 17, 2024

Dealership Rating
Employee Rating

My only issue with havi g my service done here is when i tell them i just want the oil changed and nothing else they always want me to do otjer thungs which amount up to thousands of dollars to have done. More

by cmelton602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Volkswagen of Salem responded

Thank you for taking the time to share your thoughts on working with our team. Customer service is our top priority and we appreciate your candid feedback. Please don't hesitate to reach out to us directly to discuss your concerns, we are always happy to help. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 26, 2023

Dealership Rating
Employee Rating

great customer service. Let me know of any issues and then took care of them More

by Linkbad21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quarles

Dec 27, 2023

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 20, 2023

Dealership Rating
Employee Rating

I was met with courteous, helpful staff. They covered the entire service check with a video. They were very professional. More

by BMAHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Dec 21, 2023

Volkswagen of Salem responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 15, 2023

Dealership Rating
Employee Rating

Great customer service, and helpful. Greg and Josh go the extra mile for their customers. I’ve never had a bad experience here. More

by Bnb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh. 5 stars.

Dec 17, 2023

Volkswagen of Salem responded

We are very happy to hear that Greg and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 15, 2023

Dealership Rating
Employee Rating

Outstanding experience and very prompt service on my VW Passat ! They even washed my car ! David and Greg were very helpful on my maintenance questions . Highly recommend! More

by MWENZEL0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Wenzel, Matt Toreson

Dec 15, 2023

Volkswagen of Salem responded

Thank you for sharing your experience with us. We truly appreciate your business and kind feedback! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

December 06, 2023

Dealership Rating
Employee Rating

Good quality work, in a reasonable time frame. Priced as well as most dealers. Car is clean afterwards, and have had no difficulties with scheduling, or the service staff. More

by HATCHARDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Dec 06, 2023

Volkswagen of Salem responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, Gregory Bell Service Manager gbell@lithia.com

December 06, 2023

Dealership Rating
Employee Rating

This dealership does not know what they tell there customers then they change there story's and wonder why customers get upset and contact corporate then they don't do anything either for the customer More

by Modicorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 09, 2023

Volkswagen of Salem responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 29, 2023

Dealership Rating
Employee Rating

They provided very good service and informed me of everything they did and recommended for my car, most of all they provided a rental to make for the lack of a car for a period of time. Overall very g More

by Mallorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Nov 30, 2023

Volkswagen of Salem responded

Thank you for your business and this review, Mallorie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 23, 2023

Dealership Rating
Employee Rating

When I brought my car in, nobody was there to greet me. I had to make iContact with someone to get them to speak to me after I had waited for a couple of minutes. When I brought the car in the service pers More

by DLB63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Gonzales

Nov 24, 2023

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear Gregory and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 23, 2023

Dealership Rating
Employee Rating

Several thing wrong. Drivers sun shade doesn't fold up completely. Rear hatch will not open with dash button. Probably more little things yet to be determined. More

by OREGONMAIL
Recommend Dealer
Yes
Nov 24, 2023

Volkswagen of Salem responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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