Evan Grodan | Page 2

Envision Ford of Oxnard responded

Thank you for your feedback. We’re sorry to hear your experience felt less than satisfactory and that it came across as overly transactional. That’s not the impression we want to leave with our customers. Our goal is to provide value, transparency, and go the extra mile whenever possible, and it’s clear we fell short in your visit. Your comments are important and will be reviewed with our team as we work to improve. We appreciate you taking the time to share this with us. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear you enjoyed the service, our waiting room, and the refreshments. It’s great to know our team made you feel welcome as well. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the awesome feedback! We’re glad to hear our team got the job done and made the experience pleasant. Ash will be thrilled to hear the shout-out—going above and beyond is exactly what he strives for. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you enjoy working with our Oxnard service team and that they’ve been responsive to your needs. That’s exactly the level of care we strive to provide. We appreciate your continued trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Outstanding experience - Evan Grodan was great to work with- Would highly recommend Envision Ford. Best service

Envision Ford of Oxnard responded

Thank you for sharing your experience. We’re very concerned to hear this, especially regarding the diagnosis, quoted repair, and the time you were without your vehicle. That’s understandably frustrating and not the level of care we aim to provide—especially for a first-time customer. You should always feel confident that proper diagnostic steps are taken and that recommendations are accurate, clearly explained, and in your best interest. Your feedback about the CarPlay concern and how it was resolved is important, and we will be reviewing this internally with our team. We also regret the lack of timely communication while your vehicle was with us. You should have been kept informed every step of the way. We would appreciate the opportunity to review your visit in detail and address your concerns directly. Please contact dealership management at 805-983-6511 or email nemer@envisionmotors.com so we can follow up with you personally. Thank you for bringing this to our attention—we take feedback like this seriously. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad to hear the communication was helpful and that you enjoyed the inspection video. Being able to see what our technicians see is a great way to keep everything transparent. We appreciate you choosing us and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear Evan Grodan took great care of you and your SUV. He takes a lot of pride in making sure our customers have a smooth and positive service experience. We appreciate your trust and look forward to helping you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great feedback! We’re glad scheduling your oil change was easy and that you experienced excellent customer service during your visit. We appreciate your trust and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the feedback! We’re glad to hear Evan was great to work with — helpful and no pressure is exactly how it should feel. We also appreciate your honest input about the 2-way pick-up/drop-off service and the car wash. Convenience matters, and we understand how one-way service isn’t very helpful. We’ll be sure to share this with our leadership team as we continue evaluating ways to improve the overall experience. Thank you for choosing us — we look forward to taking care of you again! — Ford of Oxnard Team