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Doug MacAdam

Overview Reviews (496) Inventory (364)

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Doug MacAdam

Doug MacAdam | Page 2

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I have over forty years of service here at Smythe Volvo. The complete level of comfort in knowing all the employees and customers very well is definitely the best part about working here. My favorite Volvo is the Cross Country Wagon. It's an AWD utility vehicle but still more like a car than a truck. It also has a good track record mechanically, performs and handles well. When I'm away from work, spending time with my family is my number one priority, especially with my two grandsons.

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4.9

496 Reviews

Overview Reviews (496) Inventory (364)

Dealership Experience

42 yrs, 2 mos

Industry Experience

42 yrs, 2 mos

4.9

496 Reviews

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496 Reviews of Doug MacAdam

April 23, 2026

Dealership Rating

Employee Rating

They are exceptionally well prepared well planned, and well organize they know how to take care of customers well organize they know how to take care of customers More

by AMANDA.G.MACK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 23, 2026 -

Smythe Volvo Cars responded

Delighted to hear our team provided a well-organized and customer-focused service experience. Thank you for trusting us with your Volvo. We look forward to taking care of your vehicle again. Enjoy!

April 23, 2026

Dealership Rating

Employee Rating

Doug represents a rare combination of honesty, competence and responsiveness. A reason for why we are buying another Volvo. and responsiveness. A reason for why we are buying another Volvo. More

by EVST09

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 23, 2026 -

Smythe Volvo Cars responded

We appreciate you sharing your experience with Doug. We’re thrilled his integrity and competence led you to purchase another Volvo. It was a pleasure servicing your XC90 and we look forward to assisting you again. Enjoy!

April 21, 2026

Dealership Rating

Employee Rating

I have been a very happy customer of Smythe Volvo for almost 40 years. Every time I go there they make me feel like family! almost 40 years. Every time I go there they make me feel like family! More

by BrettHaire

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 21, 2026 -

Smythe Volvo Cars responded

Thank you for entrusting your Volvo XC70 to us for nearly 40 years. Doug and the team are delighted to have you as part of our service family and look forward to many more visits. Enjoy!

April 21, 2026

Dealership Rating

Employee Rating

At my service visit a month ago, the tie rods were seized and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits sinc and they could not do the wheel alignment so I made an appointment for yesterday. Arrived about 9 AM, finished at 1230. As in all my past visits since 2004, professional, courteous service. Would not go anywhere else. More

by DANKOWALSKI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Regina Krauza, Mark Terry

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Apr 21, 2026 -

Smythe Volvo Cars responded

Thank you for trusting us with your Volvo S60 since 2004 and for letting us follow up on the seized tie rod issue. We’re glad we could complete your wheel alignment promptly in the morning and maintain a professional, courteous experience. Your loyalty means a lot and we look forward to assisting you again. Enjoy!

April 14, 2026

Dealership Rating

Employee Rating

Doug is the absolute best. Honest, competent and communicative. Doug Doug Doug Best Best Best Honest, competent and communicative. Doug Doug Doug Best Best Best More

by EVST09

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 14, 2026 -

Smythe Volvo Cars responded

It’s great to hear Doug’s honest and clear communication made your Volvo XC90 service exceptional. Thank you for the five-star rating. We look forward to assisting you again. Enjoy!

April 11, 2026

Dealership Rating

Employee Rating

Efficient, professional. The appointment was scheduled quickly then I was able to easily reschedule as the date did not work. The staff was professional and cordial. The appointment was scheduled quickly then I was able to easily reschedule as the date did not work. The staff was professional and cordial. More

by TREEDY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 11, 2026 -

Smythe Volvo Cars responded

Thank you for letting us know how smooth scheduling and adjusting your Volvo service appointment was. Doug and our staff are glad you found the visit professional and cordial. Enjoy!

April 09, 2026

Dealership Rating

Employee Rating

Service representative was very knowledgeable and helpful. We will return to Smyth again. Thank you. helpful. We will return to Smyth again. Thank you. More

by Matt Brauner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 09, 2026 -

Smythe Volvo Cars responded

Thank you for sharing your experience with our service team’s expertise and helpfulness. We look forward to assisting you with your Volvo XC60 on your next visit. Enjoy!

April 08, 2026

Dealership Rating

Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 03, 2026

Dealership Rating

Employee Rating

Courteous, informative and respectful of both my time and the fact that the car was brought in for what appeared to be the same problem for the second time in a week the fact that the car was brought in for what appeared to be the same problem for the second time in a week More

by barry.bearg

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 03, 2026 -

Smythe Volvo Cars responded

We’re glad our team offered respectful service and clear updates while honoring your time on a return visit. Thank you for bringing your Volvo in again so we could focus on finding a lasting solution. Please reach out if you need any additional assistance. Enjoy!

April 03, 2026

Dealership Rating

Employee Rating

smythe is always great helpful and communicative this ai bot is a little annoying tbh ?? bot is a little annoying tbh ?? More

by Antonio m Osorio

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam

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Apr 05, 2026 -

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Enjoy! Smythe Volvo Cars

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