Daniel Ayala

Envision Ford of Oxnard responded

Thank you for bringing this to our attention. I completely understand how frustrating this situation must be, especially after speaking with multiple team members and still not having a clear resolution. That is not the experience we aim to provide. To clarify, we absolutely stand behind the products and policies we offer, and our intention is always to support our customers through the full process. That said, it’s clear there has been a breakdown in communication or follow-through here, and for that I sincerely apologize. We would appreciate the opportunity to review your specific policy details and ensure this is handled correctly and promptly. Please reach out to our management team directly so we can take ownership of this and work toward a resolution as quickly as possible. Thank you for your patience, and we hope to restore your confidence in our dealership.

Envision Ford of Oxnard responded

Thank you for the great review! We’re glad to hear Johnny took the time to walk you through everything on your truck and made the experience a positive one. We’ll be sure to pass along the compliment, and we look forward to taking care of you again with Johnny on your next visit.

Envision Ford of Oxnard responded

Thank you for sharing this! Daniel is absolutely one of those rare people who can take a tough situation and turn it into something smooth and positive. We’re thrilled he was able to “turn chicken poop into chicken salad” for you — that might be the best compliment we’ve heard all week. We truly appreciate your trust in us and look forward to taking great care of you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the great review! Daniel takes a lot of pride in making sure every customer—and every vehicle—is taken care of the right way. We’re glad to hear he delivered that experience for you. We truly appreciate your trust and look forward to seeing you again for your next service visit! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear Daniel went above and beyond to make sure everything was handled smoothly and delivered on time. His communication and commitment to his customers truly set him apart, and he’ll be proud to hear your kind words. We’re grateful to have him on our team—and even more grateful to have you on ours. We look forward to taking care of you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for sharing your feedback. We understand how frustrating it can be to experience limited appointment availability and repairs that take longer than expected, and we sincerely apologize for the inconvenience this has caused. While we always strive to schedule efficiently and provide accurate time estimates, it’s clear we’re falling short of expectations in your experience. Your comments are important and will be shared with our service leadership as we continue working to improve scheduling capacity, communication, and turnaround times. We appreciate your patience and your honesty, and we hope to have the opportunity to provide you with a smoother, more efficient service experience in the future.

Envision Ford of Oxnard responded

Thank you for your continued trust in Envision Ford and for sharing your experience. We’re thrilled to hear that Daniel Ayala consistently provides incredible customer service and truly cares about his clients. His dedication to ensuring a positive experience is exactly what we strive for, and we’ll be sure to share your kind words with him. We sincerely appreciate your business and look forward to taking care of you again in the future.

Envision Ford of Oxnard responded

Thank you for the great feedback! I’m glad to hear our team provided personable, efficient service and clear communication throughout your visit. We truly appreciate your trust in Envision Ford and look forward to serving you again!

Envision Ford of Oxnard responded

Thank you for your feedback! We’re glad to hear that Daniel consistently provides professional, timely, and efficient communication. His responsiveness and dedication to our customers are qualities we truly value. We appreciate your business and look forward to assisting you again in the future.

Envision Ford of Oxnard responded

Thank you for the amazing review! We’re honored to hear you consider our service department the most trustworthy in town. Earning your trust in our advisors’ and technicians’ recommendations means everything to us. We truly appreciate your confidence and look forward to continuing to take great care of you and your vehicle. — Envision Ford of Oxnard Team