Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 4

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

Write a Review

1298 Reviews of Bill McLean

November 19, 2025

Dealership Rating
Employee Rating

Always a friendly atmosphere at Otto. From service to buying a car I always have a good experience. Mike is always a pleasure to work with. More

by wardenjea
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 19, 2025

Otto Cadillac responded

Thank you so much for your review of Otto Cadillac! We appreciate your kind words and are happy to hear you have always been well taken care of by our team. We will be sure to share this feedback with Mike!

November 17, 2025

Dealership Rating
Employee Rating

I have been an Otto customer for decades and that is because of the close attention paid by the sales and service departments and the people who have worked with me over the years More

by billpaquette.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Roger Prentiss, Amber Young , Steve Lemon

Nov 17, 2025

Otto Cadillac responded

Thank you for your loyalty over the years and for highlighting our team’s dedicated care and attention at Otto Cadillac. We truly value your ongoing business, Bill!

November 14, 2025

Dealership Rating
Employee Rating

Am always greeted with a enthusiastic welcome and immediately meet with a service advisor to discuss the reason for my visit. This time was escorted to the waiting area. More

by CadXT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2025

Otto Cadillac responded

Thank you for your feedback! We're happy to hear you're greeted promptly at Otto Cadillac. We look forward to your next visit! Safe travels!

November 06, 2025

Dealership Rating
Employee Rating

Very prompt roadside assistance and car was fixed quickly and then they washed it very pleased More

by Rhicks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2025

Otto Cadillac responded

Thank you for trusting Otto Cadillac with your business!

October 31, 2025

Dealership Rating
Employee Rating

Requested Service completed as requested. Thought vacuuming was a cursity but not dine. Dirty gloves left in vehicle More

by messiiessential1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Otto Cadillac responded

Thank you for sharing this feedback. While we're glad your requested service was completed, we're sorry about the cleanliness oversight. Your feedback will help us improve moving forward. -The Otto Cadillac Team

October 30, 2025

Dealership Rating
Employee Rating

Staff is Professional. They are extremely accommodating with schedule. The communication was clear and concise. More

by joecatadjuster71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelly Jo Wisler

Oct 31, 2025

Otto Cadillac responded

Thank you for the feedback to our professional, accommodating, and communicative team, Joe! -The Otto Cadillac Team

October 26, 2025

Dealership Rating
Employee Rating

They're doing a very good job of fixing a problem that was due to a defective part. Free of charge. More

by illae25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young, Kelly Jo Wisler

Oct 27, 2025

Otto Cadillac responded

Thank you for taking the time to review Otto Cadillac! It really means a lot to hear that you're happy.

October 23, 2025

Dealership Rating
Employee Rating

You can tell the people at Otto do value their customer relationships. Thank you for the pleasant experience More

by markcards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 24, 2025

Otto Cadillac responded

Your feedback means the world to us! We truly value our customer relationships and are grateful for your support. Thank you from all of us at Otto Cadillac!

October 22, 2025

Dealership Rating
Employee Rating

Clean and friendly group, had a good day with accurate maintenance and reasonable pricing Thanks More

by David R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Oct 22, 2025

Otto Cadillac responded

David, thank you for the great review. We look forward to seeing you again at Otto Cadillac!

October 20, 2025

Dealership Rating
Employee Rating

We were treated very well by Bill, in the service department. He explained everything, and was very thorough and professional. More

by wmshaw55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We’ll be sure to pass along your kind words to Bill. Thank you for choosing Otto Cadillac and we hope to see you again!

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