Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 3

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

Write a Review

1298 Reviews of Bill McLean

February 09, 2026

Dealership Rating
Employee Rating

Bill is great operator to service was great Otto's machine at the beginning found an issue Why is this not optional More

by jmcmaho8
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Otto Cadillac responded

Thank you for sharing your feedback about Bill and the rest of our team! We are proud to deliver such efficient service here at Otto Cadillac.

January 29, 2026

Dealership Rating
Employee Rating

Every visit at OTTO Cadillac is positive experience. Amber and all the staff are a pleasure to interact with. I highly recommend anyone to have this dealership as their preference! More

by Momgsc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2026

Otto Cadillac responded

We love hearing from satisfied customers! We're glad Amber and the rest of our team could make your visit a positive one. Thank you for choosing Otto Cadillac and for your recommendation!

January 13, 2026

Dealership Rating
Employee Rating

Outstanding Cadillac service. Bill McLean is best in the business. Highly recommend for any car service More

by CCHAKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Jan 13, 2026

Otto Cadillac responded

We are flattered by your recommendation! Thank you for choosing Otto Cadillac and sharing your support for Bill McLean!

January 01, 2026

Dealership Rating
Employee Rating

Overall, our experience went well. We were treated with respect and the staff did everything to help us out. More

by Carolmerrillst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 05, 2026

Otto Cadillac responded

We love hearing that the Otto Cadillac team made you feel right at home during your visit. Thank you, and see you next time!

December 29, 2025

Dealership Rating
Employee Rating

Their service department staff treat you very well and are complete professionals and do not try to upcharge you for items that you do not need or do not want. And I enjoy that the car comes back freshly More

by rodneywiltshire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 30, 2025

Otto Cadillac responded

Thank you for sharing your feedback, Rodney! We are glad to hear that you are satisfied with our professional service team and appreciated the wash at Otto Cadillac Service Center. See you next time!

December 29, 2025

Dealership Rating
Employee Rating

Bill was great to work with got me in when he said and got The job done for what he quoted More

by kiepersteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Dec 30, 2025

Otto Cadillac responded

Thanks for the shoutout to Bill! We are glad to hear that he got the job done! The Otto Cadillac team is here to help with any future service needs.

December 21, 2025

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Employee Rating

This is one of the best dealers in up state new york they always do a great job More

by dee.johnson46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Dec 23, 2025

Otto Cadillac responded

Hi Dee, thanks so much for taking the time to leave Otto Cadillac a great review!

December 08, 2025

Dealership Rating
Employee Rating

Otto is great. I have been using them for the last 20 years. Great service. Thank you. More

by Jdepirro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Otto Cadillac responded

We are grateful to have earned your loyal business here at Otto Cadillac for over two decades. Thanks for your review!

December 01, 2025

Dealership Rating
Employee Rating

Brought my car in for an inspection. Was greeted by the friendly service advisor, my car was inspected, vacuumed and washed and away I went. More

by Donna Iacabucci
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 02, 2025

Otto Cadillac responded

Hi Donna, we're glad your visit was smooth and efficient! We hope to see you again at Otto Cadillac.

November 26, 2025

Dealership Rating
Employee Rating

As always, the work done was completed with great standard of excellence in a very timely manner, which I appreciated. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Nov 27, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are so glad our team could provide you with efficient and professional service. We look forward to welcoming you back to Otto Cadillac!

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