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Michael Caccese

Overview Reviews (249)

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Michael Caccese

Sales Consultant

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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5.0

249 Reviews

Overview Reviews (249)

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Specialties & Trainings

Cadillac Certified Sales Consultant

Employee Video

5.0

249 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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249 Reviews of Michael Caccese

July 07, 2026

Dealership Rating

Employee Rating

Every interaction with the Otto team has been professional and positive. Tom, Mike and Ryan were a delight to work with. professional and positive. Tom, Mike and Ryan were a delight to work with. More

by dgalcorn

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Dan Zukowski, Ryan Bussinger, Tom Kenneally , Aleks Gentile

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Jul 07, 2026 -

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We're happy to hear Tom, Mike, and Ryan left such a positive impression. Your support means the world to us!

June 24, 2026

Dealership Rating

Employee Rating

I can confidently say that my experience at the dealership left me more than satisfied. Not only did I find a car that I love, but the entire process was smooth and stress-free. dealership left me more than satisfied. Not only did I find a car that I love, but the entire process was smooth and stress-free. More

by medinaj7013

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Declan Cohen, Ian Maher, Steve LeMon, Dan Zukowski, Sean MacWhinnie, Ryan Bussinger, Anthony Betor, Tom Kenneally , Aleks Gentile

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Jun 24, 2026 -

Otto Cadillac responded

Congratulations on your new car! We’re glad the process was seamless from start to finish here at Otto Cadillac.

June 06, 2026

Dealership Rating

Employee Rating

Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Ian Maher, Bill McLean, Amber Young, Kelly Jo Wisler, Ryan Bussinger

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Jun 08, 2026 -

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!

May 23, 2026

Dealership Rating

Employee Rating

Easy to deal with and they made the whole process pleasant. No pressure at all. pleasant. No pressure at all. More

by sandlakedc

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Ryan Bussinger

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May 26, 2026 -

Otto Cadillac responded

Thank you for stopping by to leave Otto Cadillac a wonderful review!

May 11, 2026

Dealership Rating

Employee Rating

I wanted to do business with Otto, I’m disappointed the price went up so much compared to the first vehicle I put a deposit on, but I understand why. price went up so much compared to the first vehicle I put a deposit on, but I understand why. More

by jfm1241

Verified Customer

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Ryan Bussinger

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May 11, 2026 -

Otto Cadillac responded

Thank you for your understanding and patience. We hope to earn your business in the future. Let us know if you have any further questions or concerns. We are here to help! - The Otto Cadillac Team

May 05, 2026

Dealership Rating

Employee Rating

I had a stress free experience and everyone was very personable and kind! I love my car! personable and kind! I love my car! More

by traceynewell

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ryan Bussinger

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May 05, 2026 -

Otto Cadillac responded

Thank you for taking the time to review Otto Cadillac! It really means a lot to hear that you're happy.

April 29, 2026

Dealership Rating

Employee Rating

Great dealership to work with! Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. More

by Sandib

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Bill McLean, Ryan Bussinger

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Apr 30, 2026 -

Otto Cadillac responded

Thank you so much for the feedback, Sandib! We wish you many safe and happy miles in your new vehicle. -The Otto Cadillac Team

April 18, 2026

Dealership Rating

Employee Rating

Mike and his team are a pleasure to work with . He just makes the process easy He just makes the process easy More

by mike@turnkeyws.com

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Ryan Bussinger

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Apr 20, 2026 -

Otto Cadillac responded

Mike, your kind review warms our hearts! Thank you from the Otto Cadillac Team.

March 31, 2026

Dealership Rating

Employee Rating

Service is always correct and very welcoming. The service advisors always explain the repair. Great service! The service advisors always explain the repair. Great service! More

by shyron28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill McLean, Amber Young

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Apr 01, 2026 -

Otto Cadillac responded

Thank you for your thoughtful review! We're glad you feel confident in our team’s care. We'll see you next time, here at Otto Cadillac!

March 12, 2026

Dealership Rating

Employee Rating

Beautiful Dealership everybody was very friendly salesman. Mike very professional. I’m very happy with my new Cadillac. salesman. Mike very professional. I’m very happy with my new Cadillac. More

by edwardbrose123

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ryan Bussinger

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Mar 13, 2026 -

Otto Cadillac responded

Hi Edward, congratulations on your new Cadillac! We're so glad Mike and our team made the experience so positive. Thank you for choosing Otto Cadillac!