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Bill McLean

Overview Reviews (1298) Inventory (107)

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Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9

1,298 Reviews

Overview Reviews (1298) Inventory (107)

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1298 Reviews of Bill McLean

May 01, 2026

Dealership Rating

Employee Rating

Very pleased with the service in both sales and service departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. More

by denise.haley

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Amber Young , Steve LeMon, Declan Cohen

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May 04, 2026 -

Otto Cadillac responded

Hi, Denise! We're pleased you're satisfied with our sales and service teams at Otto Cadillac. We always aim to make sure you have all the information you need. Thank you for your feedback!

April 29, 2026

Dealership Rating

Employee Rating

Good service for my car and perfect . Every thing is good .Thank you for the service. Every thing is good .Thank you for the service. More

by minsoethan1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 01, 2026 -

Otto Cadillac responded

It was our pleasure to assist you! Thank you for choosing Otto Cadillac.

April 29, 2026

Dealership Rating

Employee Rating

Great dealership to work with! Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. More

by Sandib

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Ian Maher, Michael Caccese, Ryan Bussinger

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Apr 30, 2026 -

Otto Cadillac responded

Thank you so much for the feedback, Sandib! We wish you many safe and happy miles in your new vehicle. -The Otto Cadillac Team

April 25, 2026

Dealership Rating

Employee Rating

The staff was very friendly and helpful. The time it took for a diagnostic was a little excessive. The time it took for a diagnostic was a little excessive. More

by demastre

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 27, 2026 -

Otto Cadillac responded

Your kind review warms our hearts! Thank you from the Otto Cadillac Team.

April 23, 2026

Dealership Rating

Employee Rating

They are here to put you in the best car possible and see that everything works and is top notch. that everything works and is top notch. More

by annarondac

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young

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Apr 24, 2026 -

Otto Cadillac responded

We are so happy that our Otto Cadillac team delivered an excellent experience. Thank you, Anna!

April 17, 2026

Dealership Rating

Employee Rating

Needed warranty work done. They diagnosed the problem and order the parts and scheduled my repair promptly. They diagnosed the problem and order the parts and scheduled my repair promptly. More

by Teresaohl

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 17, 2026 -

Otto Cadillac responded

Hi Teresa, thank you for sharing your positive experience with the Otto Cadillac team. We are always happy to help with your warranty repair!

March 31, 2026

Dealership Rating

Employee Rating

Service is always correct and very welcoming. The service advisors always explain the repair. Great service! The service advisors always explain the repair. Great service! More

by shyron28

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Michael Caccese, Amber Young

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Apr 01, 2026 -

Otto Cadillac responded

Thank you for your thoughtful review! We're glad you feel confident in our team’s care. We'll see you next time, here at Otto Cadillac!

March 31, 2026

Dealership Rating

Employee Rating

Was very pleased with the great service and staff that we received. Such a pleasure doing business with Otto Cadillac. received. Such a pleasure doing business with Otto Cadillac. More

by danmitchell601

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 01, 2026 -

Otto Cadillac responded

We aim to please! Thank you for taking the time to share your feedback and for choosing Otto Cadillac. See you next time!

March 14, 2026

Dealership Rating

Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and things get done right. Thanks Otto Cadillac. More

by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Sean MacWhinnie, Roger Prentiss, Amber Young, Kelly Jo Wisler, Tom Kenneally

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Mar 16, 2026 -

Otto Cadillac responded

Thank you for sharing your fantastic review! We’re honored to have your business and we hope to see you again at Otto Cadillac.

March 14, 2026

Dealership Rating

Employee Rating

by hcalabrese

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Ian Maher, Sean MacWhinnie, Roger Prentiss, Amber Young, Kelly Jo Wisler, Tom Kenneally

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Mar 16, 2026 -

Otto Cadillac responded

Thank you for the kind words and for choosing Otto Cadillac! We appreciate your support and we look forward to serving you again.

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