Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.7
725 Reviews

Dealership Experience

3 yrs, 10 mos

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.7

725 Reviews

Write a Review

725 Reviews of Amber Young

May 26, 2026

Dealership Rating
Employee Rating

Excellent service and Friendly atmosphere ! Amber Young went over and beyond helping me understand my questions and service needs! Thank you Amber! 5+ More

by jean.pawelek@gmail.com
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 25, 2026

Dealership Rating
Employee Rating

As a repeat family of customers we are always treated fairly at Otto. Amber and Billy in service go above and beyond to help us each time. More

by LAHENZEL331
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 26, 2026

Otto Cadillac responded

We're grateful for your repeat business and fantastic feedback! It's wonderful to hear that Amber and Billy provided such outstanding service. Thank you for choosing Otto Cadillac, and we look forward to serving you again. Safe travels!

May 24, 2026

Dealership Rating
Employee Rating

Disappointed. The whole reason I was there did not fully get addressed. The technology was not fully explained. The dent that was being pulled out should have been More

by colleenmulter
Recommend Dealer
No

Other Employees Tagged: Amber Young

May 26, 2026

Otto Cadillac responded

Colleen, I'm very sorry to hear about the lack of clarity and thoroughness during your visit. We aim for a higher level of service than this and would be grateful for another chance to address all of your concerns. Please reach out to me at your earliest convenience. Thank you, Roger Prentiss - Service Manager - 518-869-5000

May 23, 2026

Dealership Rating
Employee Rating

I experienced great service. Amber was very friendly and helpful with everything that I needed. I love going to otto Cadillac. More

by Jaymo518
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 26, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac! It’s wonderful to hear that Amber made your recent experience a great one, and we hope to see you next time.

May 22, 2026

Dealership Rating
Employee Rating

Best service, nicest people! ! Bought our first new car at Otto in 2015 from Ian. From the receptionist, through service and everyone else the people are awesome. More

by Sam
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 22, 2026

Otto Cadillac responded

Sam, thank you for being a loyal Otto Cadillac customer for so many years! We're glad to hear how helpful Ian and our team have been to you through the years! We look forward to seeing you next time!

May 21, 2026

Dealership Rating
Employee Rating

Amber and all the staff are knowledgeable, professional and friendly. The customer lounge is comfortable, convenient and quiet, allowing me to work while I wait. More

by HCOMANZO
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 21, 2026

Otto Cadillac responded

We’re glad to hear our team makes you feel comfortable and welcome, and we're here whenever you need us next. Thank you for choosing Otto Cadillac!

May 18, 2026

Dealership Rating
Employee Rating

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! More

by jmichaelskiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2026

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

May 14, 2026

Dealership Rating
Employee Rating

The staff is friendly and professional. They listen to my concerns and try to address them. The dealership is always clean and provides refreshments. More

by CHESTERWBROWN
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 15, 2026

Otto Cadillac responded

We’re so glad you had a pleasant experience at Otto Cadillac from our attentive team to the clean facilities. Thank you, Chester!

May 13, 2026

Dealership Rating
Employee Rating

As always this experience was very positive and stressless. I always look forward to seeing Amber. More

by amoconnell49
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

May 13, 2026

Otto Cadillac responded

Amber will be pleased to hear that her service at Otto Cadillac stands out. Thanks for the kudos!

May 12, 2026

Dealership Rating
Employee Rating

Will not be coming back to this location. The device the scans your car and provides you a report is completely inaccurate. Requested my car be driven back through a 2nd time and had a signif More

by hyerm40
Recommend Dealer
No

Other Employees Tagged: Amber Young

May 13, 2026

Otto Cadillac responded

Thank you for bringing this to our attention so that we may look into this. We have reached out to UV Eye to make a report, and they acknowledged the discrepancy and are investigating. With that, I would hate to lose your trust and business over this one experience, so please don't hesitate to reach out to me directly if I can further address any concerns. Thank you, Roger Prentiss - Service Manager - 518-869-5000

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