Amber Young
Amber Young at Otto Cadillac
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Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
317 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

11 yrs, 6 mos

Languages Spoken

English English

4.7

317 Reviews

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317 Reviews of Amber Young

June 13, 2024

Dealership Rating
Employee Rating

Did as promised. No fluff or xx. Got the car fixed and kept me informed. More

by Just Bob
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mechanic don't know name. He was great.

June 12, 2024

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My experience I feel rush. I didn’t feel appreciate and welcome I had question about serve upcoming service to be done. I didn’t ask More

by tirbhuwan12
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 13, 2024

Otto Cadillac responded

Hello and thank you for choosing Otto Cadillac Service Department. I am sorry to hear that you had a less than desirable experience during your last visit. We would like to discuss this matter with you so we can understand how we missed the mark. Please contact Roger, our service manager, at 518-869-5000. He has attempted to reach out to touch base with you but has been unsuccessful in his attempts to contact you. We apologize for the level of customer service you experienced and hope to retain you as a customer. Thank you again for choosing Otto. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 11, 2024

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Great experience with your service department. Was greeted and explained everything that was going to be done to the car. Work was completed in a timely manner and I was on my way. Everything from More

by billduell49
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve in sales and I’m not sure of the guys that took me into the first area, but everyone made me feel good about getting the Cadillac fixed.

June 11, 2024

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Employee Rating

The people who work for this dealership, Amber, Declan, Ian, Bill, are, in my opinion, the best. More

by vevan62
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Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Bill McLean , Declan Cohen, Ian

June 08, 2024

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Great and reliable customer service. Easy to make service appointments. Super friendly employees and love the complimentary car wash. More

by Shawnalyn
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Recommend Dealer
Yes

June 07, 2024

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She was very accommodating. She was very friendly and eager to help and very personable. More

by mobutler020
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

June 05, 2024

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My experience with your dealership was very good. I had issues that you resolve very well and I appreciate the consideration and the professionalism shown. Thank you. More

by walterphillips
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Recommend Dealer
Yes

May 31, 2024

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Good people to work with. Got tremendous deal on my XT5. Excellent service. Friendly people More

by na13
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Recommend Dealer
Yes

May 30, 2024

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I have been with Otto for over 10 years. The service is the best I’ve ever had and I have had several new automobiles. On time, polite, most efficient. The best ever service department. More

by mjegolfman2
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Roger Prentiss

May 30, 2024

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Employee Rating

I had a very good experience with the team. My expectations were met without any complications. I appreciate their professionalism. The overall experience was very good thank you. More

by walterphillips
Service Price Transparency
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Recommend Dealer
Yes
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