Bill McLean
Bill McLean at Otto Cadillac

Bill McLean | Page 15

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,298 Reviews

Dealership Experience

18 yrs, 3 mos

Industry Experience

32 yrs, 3 mos

4.9

1,298 Reviews

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1298 Reviews of Bill McLean

April 04, 2025

Dealership Rating
Employee Rating

Bill McLean is very friendly and helpful. He does a great job keeping me informed about what is going on with my vehicle. Will be back for future visits. More

by wellis6
Service Price Transparency
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Recommend Dealer
Yes

April 03, 2025

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I wish it hadn’t taken me so long to find Otto Cadillac! ! I can’t say enough great things about this dealership and service center. They are honest, friendly, accommodating, and professional. I will stay w More

by samgazzillo
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Recommend Dealer
Yes

April 03, 2025

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They have been nothing but great to deal with friendly and always making sure your pleased with their work More

by quintal
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Recommend Dealer
Yes

April 01, 2025

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Nice, clean waiting area. Wi-fi worked well. Did not try to sell me anything I didn’t need. More

by llmjink
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Recommend Dealer
Yes

April 01, 2025

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I usually deal with Bill in Service and he is always professional, courteous and friendly. I was also greeted by my salesman Dan Z. when I arrived. More

by kenb2
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Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski

March 29, 2025

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It was a pleasure to shop at Otto. Everyone there was very helpful and friendly. they made it so easy to buy my new car. More

by katlep3
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Michael Caccese

March 28, 2025

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Billy exceeded his white glove service (as usual ) as he has for the last 12 years. Can’t say enough about him and Rodger and the whole service team More

by jeff@thefrasercompanies.com
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Recommend Dealer
Yes

March 28, 2025

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Great service, easy to deal with. So far we are very happy. The car is absolutely perfect!! More

by chandley977
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Recommend Dealer
Yes

March 27, 2025

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Dependable , friendly ,timely and reasonably priced. Also appreciate the courtesy of pick up and return of serviced vehicle and rides when necessary. when necessary.. More

by jastria1
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Recommend Dealer
Yes
Mar 27, 2025

Otto Cadillac responded

Hello and thank you for choosing Otto Cadillac for your automotive service needs. I’m sorry to hear that you had a lesson than satisfactory experience at our dealership. This is something we would like to discuss with you. When would be the best time to have a conversation so we know how to get five stars next time you come in for service. Thank you for your understanding and we apologize for your service quality. Kindest Regards, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

March 25, 2025

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I called the service center and they “squeezed me in” that every day. I had trouble with one of the rear windows not operating properly. While I waited and they’re very comfortable waiting area the techn More

by xcskiingdoc
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Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler , Ryan and Declan and Nelson

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