Bill McLean | Page 16

I live in cleverdale and will be back for future service. Towed in but efficient fast service was performed. WILL NEVER USE DELLA CADILAC IN QUEENSBURY WITH THEIR HORTIBLE SERVICE. Otto will be when I need Towed in but efficient fast service was performed. WILL NEVER USE DELLA CADILAC IN QUEENSBURY WITH THEIR HORTIBLE SERVICE. Otto will be when I need service and oil changes. In future. More

by Paulv39 Verified Customer Verified Customer

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Michael is a good salesman, it was a positive experience. the service department has been phenomenal. the service department has been phenomenal. More

by rogeriomarx Verified Customer Verified Customer

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Excellent service, treats customers like family. Great dealership to work with and a great experience. Great dealership to work with and a great experience. More

by tr.golden Verified Customer Verified Customer

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I have always been pleased with Otto Cadillac. This is my 3rd XT5 lease. They treat me and my car well ! This is my 3rd XT5 lease. They treat me and my car well ! More

by cygnetny Verified Customer Verified Customer

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The service dept is easy to work with and completes work quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warran quickly. I do have to question one area though. As you drive in you go thru a scanner that looks over the car. In Nov of last year I had some warranty work performed that involved 2 trips, one for diagnosing and one for correcting the issue that involved going thru this scanner with no defects showing. However when returning one week later for NYS Inspection the scanner indicated uneven tire wear recommending an alignment for $170 +- which I agreed to. Six months later I went in for an oil change and again this machine showed uneven wear and I declined alignment for the following reasons. If my tires already had uneven wear they were nor going to "heal" after the alignment. Now I know that it only takes one pot hole to create a problem but I have owned 6 different vehicles in the last twenty years and never needed an alignment. I have replaced worn out tires but never due to alignment issues. I am now driving a CADILLAC the premier of cars and I need an alignment twice in 6 months? I call xx. I think that this scanner is a money grabber. So the dealer does not get 5 stars. More

by pwsweet18 Verified Customer Verified Customer

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Always a pleasure to have service done at Otto. They are quick and efficient and always very friendly! They are quick and efficient and always very friendly! More

by kboyl Verified Customer Verified Customer

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Excellent service, prompt, and efficient. Service personnel were very pleasant and helpful. Auto Returned cleaned inside and outside. Service personnel were very pleasant and helpful. Auto Returned cleaned inside and outside. More

by prodmachtool Verified Customer Verified Customer

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Excellent service and very nice and helpful personnel . Wait time very good. Nice waiting area. Wait time very good. Nice waiting area. More

by JL89 Verified Customer Verified Customer

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They are a pleasure to do business with and we have bought 4 cars with them bought 4 cars with them More

by rvcsherman Verified Customer Verified Customer

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I only go when I know Bill Mclrean is there as he is an asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that asset to your service center after making an appt with a gal she ended up calling me back and asking me what the wrong with the car. Excuse me that’s why Ian making an appointment there is al light on my dash saying I have a problem. I had to read her the item in the book. She doesn’t belong in service I have been a customer with Steve and Bill for years I trust them with my life. More

by ROZZ360 Verified Customer Verified Customer

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