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Andrew Stumm
287 Reviews
287 Reviews
Write a ReviewDealership Experience
18 yrs, 6 mos
Industry Experience
18 yrs, 6 mos
Specialties & Trainings
Fully Kia Certified
287 Reviews of Andrew Stumm
March 26, 2024
Love this Dealership! They are great from Sales to Service! The employees there are friendly and always try to get what the customer wants!! It is my favorite place to ca They are great from Sales to Service! The employees there are friendly and always try to get what the customer wants!! It is my favorite place to call for service, even if your car is not a Kia! More
by ann.fitzgerald
Verified CustomerOther Employees Tagged: Jared Kloempken, Jake Degenhardt, Michael Wands, Mike Feinstein, Josh Hough, Shirley Weir, Adam Berry , Kevin Derleth-
January 30, 2024
everything was great, i dont have 15 words in mind to do this thank you this thank you More
by kbjones99
Other Employees Tagged: Jared Kloempken, Tracy Chavers, Adam Berry
January 24, 2024
Everyone is very professional and the service is always excellent. The staff really know their stuff excellent. The staff really know their stuff More
by gtoguy1971
Other Employees Tagged: Jared Kloempken, Adam Berry , Kevin Dereleth. Zack Lentz
December 01, 2023
Everything went great and the service was excellent and everyone is very friendly I love to bring my car to get service there everyone is very friendly I love to bring my car to get service there More
by cathyjern314
Other Employees Tagged: Jared Kloempken, Mike Feinstein, Tracy Chavers, Adam Berry
October 27, 2023
When I purchased my Kia Optima from Lou Fusz in 2013 my sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenan sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenance and I have always had a positive experience. As a result, for the past 10 years I have always trusted Lou Fusz with both my 2013 Kia Optima and my 2016 Dodge Ram vehicles and never once questioning recommended maintenance or repairs. However, this was not the case at my last visit on Oct 20, 2013. As soon as I arrived, I was told that my car was due for factory recommend maintenance and when I declined, I was told if I don't purchase the service I would lose my free oil change benefit. This is the first time I was advised of this policy and I have declined maintenance recommendations in the past. I requested a copy of my contract and the policy, however, they could not find the contract or terms at the time of my visit. As a result, I felt pressured into paying for maintenance with an ultimatum to either purchase the service or lose my oil benefits. When I asked to speak to the service manager, the gentlemen behind me stated I can speak to this. Without introducing himself or taking me aside to address my concerns in private. He began to adamantly try and prove me wrong while guaranteeing he would find the contract and the policy. FYI, it’s been a week and I have yet to hear from him or anyone at Lou Fusz regarding this matter. Furthermore, his body language and tone was very defensive and he did all of this in front of other customers and employees, without taking me aside. I felt intimated and pressured into purchasing service that I was uncomfortable with, not because of the price but because of how the situation was presented and handled in an aggressive manner. More
by gabrummett
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