Andrew Stumm | Page 3

Wonderful customer service, quick and efficient. Great at explaining anything that you may have questions on. Great at explaining anything that you may have questions on. More

by 84heatherl Verified Customer Verified Customer

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everything was great, i dont have 15 words in mind to do this thank you this thank you More

by kbjones99 Verified Customer Verified Customer

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Everyone is very professional and the service is always excellent. The staff really know their stuff excellent. The staff really know their stuff More

by gtoguy1971 Verified Customer Verified Customer

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Lou Fusz service is the best, they always go out of their way to take care of their customers. way to take care of their customers. More

by MEDLIN Verified Customer Verified Customer

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The pickup service was punctual and the dealership driver was very friendly. I would highly recommend trying the concierge service. was very friendly. I would highly recommend trying the concierge service. More

by crawelc Verified Customer Verified Customer

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Everything went great and the service was excellent and everyone is very friendly I love to bring my car to get service there everyone is very friendly I love to bring my car to get service there More

by cathyjern314 Verified Customer Verified Customer

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Another great job, the service team is the best they always go out of their way and take care of their customers. always go out of their way and take care of their customers. More

by MEDLIN Verified Customer Verified Customer

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Absolute worst service. Rip off. Treated disrespectfully. Will never go back. Staff doesn’t care about customers. Rip off. Treated disrespectfully. Will never go back. Staff doesn’t care about customers. More

by ashleymccullough31 Verified Customer Verified Customer

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When I purchased my Kia Optima from Lou Fusz in 2013 my sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenan sales package came with free oil changes for the life of the vehicle. I visit Lou Fusz service department at least twice a year for general maintenance and I have always had a positive experience. As a result, for the past 10 years I have always trusted Lou Fusz with both my 2013 Kia Optima and my 2016 Dodge Ram vehicles and never once questioning recommended maintenance or repairs. However, this was not the case at my last visit on Oct 20, 2013. As soon as I arrived, I was told that my car was due for factory recommend maintenance and when I declined, I was told if I don't purchase the service I would lose my free oil change benefit. This is the first time I was advised of this policy and I have declined maintenance recommendations in the past. I requested a copy of my contract and the policy, however, they could not find the contract or terms at the time of my visit. As a result, I felt pressured into paying for maintenance with an ultimatum to either purchase the service or lose my oil benefits. When I asked to speak to the service manager, the gentlemen behind me stated I can speak to this. Without introducing himself or taking me aside to address my concerns in private. He began to adamantly try and prove me wrong while guaranteeing he would find the contract and the policy. FYI, it’s been a week and I have yet to hear from him or anyone at Lou Fusz regarding this matter. Furthermore, his body language and tone was very defensive and he did all of this in front of other customers and employees, without taking me aside. I felt intimated and pressured into purchasing service that I was uncomfortable with, not because of the price but because of how the situation was presented and handled in an aggressive manner. More

by gabrummett Verified Customer Verified Customer

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I always have outstanding service at Lou Fusz KIA whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly re whenever I have my vehicles in for maintenance. All of the staff is knowledgeable, accommodating and always answers any questions I have. I highly recommend servicing your vehicles at Lou Fusz KIA. More

by bhardy1 Verified Customer Verified Customer

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