Jared Kloempken

So glad to find Service Manager Zack Lentz. Neither the original dealership nor Safelight could figure out how to coordinate replacing and recalibrating the windshield on our Telluride. Zack un Neither the original dealership nor Safelight could figure out how to coordinate replacing and recalibrating the windshield on our Telluride. Zack understood the repair requirements, and our fears about everything working properly because our daughter uses every ADAS function all the time. She was panicking as the cracks grew larger and I was getting nowhere with the repair until I called the Collision Center number. Zack responded quickly to all communications, got the windshield ordered and the tech coordinated and it all works wonderfully! Thank you all so much for staying on top of these new technologies! More

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Honestly one of the best dealership service visits I’ve had. The oil change was done quickly, the staff was super helpful and respectful, and there was zero pressure to add on extra services. Everything fe had. The oil change was done quickly, the staff was super helpful and respectful, and there was zero pressure to add on extra services. Everything felt transparent and efficient from start to finish. It’s rare to leave a dealership feeling this good—definitely earned my repeat business. More

by mrzhunn02 Verified Customer Verified Customer

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Great sales department and staff treated us very well. We will recommend the dealership to our friends We will recommend the dealership to our friends More

by oneycpa Verified Customer Verified Customer

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My experience was great! We scheduled our appointment, and Adam was completely ready for me with suggestions. I felt like everyone at the dealership cared to make sure that I We scheduled our appointment, and Adam was completely ready for me with suggestions. I felt like everyone at the dealership cared to make sure that I was informed, comfortable, and confident with my decision. I will absolutely visit them again, and absolutely recommend Adam. More

by meredithtabscott Verified Customer Verified Customer

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Everyone at Fusz Kia is exceptional. The general manager Jared Kloempken is outstanding. He checks with every customer to make sure they are satisfied with their services. The service te The general manager Jared Kloempken is outstanding. He checks with every customer to make sure they are satisfied with their services. The service team made sure I knew what was being done, the cost and the time it would take. A plus for this visit. More

by Cadet1972 Verified Customer Verified Customer

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I had a great experience at Lou Fusz Kia. Everyone was helpful, and made the experience pleasant. Everyone was helpful, and made the experience pleasant. More

by matt@lochheadvanilla.com Verified Customer Verified Customer

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Easy process without the haggling. I knew what I wanted and wasn’t pressured into getting something else. I knew what I wanted and wasn’t pressured into getting something else. More

by MZYOGI2 Verified Customer Verified Customer

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3rd car we purchased from Lou fusz Kia and it won’t be our last. our last. More

by evantranen Verified Customer Verified Customer

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We were sold a Kia carnival in May 2024 at this dealer. On August 26th, we pressed our key fob to open the sliding doors and heard a loud screech - one of the door hinges had come off the track and scratch On August 26th, we pressed our key fob to open the sliding doors and heard a loud screech - one of the door hinges had come off the track and scratched the entire back side panel. We did not physically touch the car, we have no idea how something like this could even happen to a heavy sliding door. So we had the car towed to Lou Fusz with the understanding that they’d repair it under their warranty. It is now October 7th and every interaction with Kia has been unhelpful. We have had several members of Lou Fusz Kia agree that this is a mechanical defect that was obviously not something we did. And yet, their higher ups (someone called a DPSM and I guess other corporate contacts? It’s all very mysterious in an obvious way to avoid taking responsibility) all claim that this repair would NOT be covered under the Kia warranty. They provide no official documentation on their decision and only tell us to call Kia corporate to try and convince them to cover the repair. Their only reasoning is that “the door sensors would have stopped the door from opening”, because there’s no way the door sensors could have failed, right?? Oh, and I’m pretty sure they have done nothing to actually investigate how the door came off the track. Our car is now indefinitely stuck at the dealership until Kia corporate comes to a decision on what to do with the car. This has been a very disappointing experience and has ruined our first time buying a new car for our family of 6. Do not buy a Kia, they will not stand by their warranty and the dealership will do almost nothing to make things right for you. More

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This is the second vehicle we have bought from Lou Fusz Kia and the third from Fusz in general. We have always loved the consumer service and will continue to shop with Lou Fusz. Kia and the third from Fusz in general. We have always loved the consumer service and will continue to shop with Lou Fusz. More

by dmkarasek10 Verified Customer Verified Customer

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