Andrew Stumm | Page 2

Awful experience. I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it rescheduled for Wednesday. And I used the valet option, so they could pick my car up and drop it back off for me. I was less than a mile away from them, and gave them a call Wednesday morning 30 minutes after the timeframe they gave me (was told my vehicle would be picked up between 10 am and noon) because they never showed up. I was told by the service advisor that I did not have any appointments in the system. I called back about an hour later to see if I could speak with somebody else, and got the receptionist on the phone. The receptionist argued with me for about five minutes over the date, saying I was incorrect and I did not have an appointment that day, arguing that the date was the 13th, not the 14th. When in fact, she was incorrect, and I had an appointment set for that day. She pretty much told me I am not able to bring my car in that day and I can bring it in for the next available appointment, even though I had an appointment that day and sent back the confirmation text as proof. at the very end of my phone call with the receptionist, I asked to speak to the service manager, the receptionist told me no, and then hung up the phone on me. I still have not heard from anybody there, even though I was promised to call back, and it’s been about a week and a half since then. I would stay away from this dealership if I were you, and stay away from Kia in general. More

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The service team are great. Always friendly and helpful. They give plenty of information about suggested services. Always friendly and helpful. They give plenty of information about suggested services. More

by crawelc Verified Customer Verified Customer

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Always a pleasure to be at Lou Fusz Kia for service. Friendly, efficient, fast, reliable. A Great place to be for what I need. Friendly, efficient, fast, reliable. A Great place to be for what I need. More

by kingtypo246 Verified Customer Verified Customer

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Very happy with the level of customer support this dealership provides for both repairs and toutine maintenance. dealership provides for both repairs and toutine maintenance. More

by Eric Hartnell Verified Customer Verified Customer

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Friendly informative, modern designed showroom and cleanliness!. Josh was and still always available for questions. cleanliness!. Josh was and still always available for questions. More

by leyvacourtney Verified Customer Verified Customer

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Wonderful service and clean waiting room. Service agents are communicative and keep you updated as to status. Service agents are communicative and keep you updated as to status. More

by 84heatherl Verified Customer Verified Customer

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Great Service the team doesn't miss a beat on getting the service done quickly and correctly. service done quickly and correctly. More

by crawelc Verified Customer Verified Customer

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Phenomenal network, from service to sales they are a step ahead. I recomend this dealership for sales and service consistently ahead. I recomend this dealership for sales and service consistently More

by mschuler1 Verified Customer Verified Customer

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I was in and out in less than 30 minutes. Great experience and totally painless Great experience and totally painless More

by joe.burris Verified Customer Verified Customer

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Love this Dealership! They are great from Sales to Service! The employees there are friendly and always try to get what the customer wants!! It is my favorite place to ca They are great from Sales to Service! The employees there are friendly and always try to get what the customer wants!! It is my favorite place to call for service, even if your car is not a Kia! More

by ann.fitzgerald Verified Customer Verified Customer

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