If this is too long- here’s the cliff notes: I’ve brought - nlawver
If this is too long- here’s the cliff notes: I’ve brought my car in twice the past 2 weeks for a total of 5 days and the basic request still not fixed. The most frustrating part though is the lack of communication. During that 5 day period, I only received 1 phone call. I understand if there are delays or unforeseen problems, but why didn’t anyone contact me? My previous experiences here were good so that’s why I rated 3 stars.
I brought my car in on a Weds morning for standard service, fix the chrome out on my back window, and address a recall. At the end of the day Weds, the service manager called and asked if they could keep the car 1 more day as they needed more time. That was fine by me and I appreciated their communication. Fast forward to Friday afternoon and I still didn’t hear anything about my car, so I went in to get it. Come to find out they did the standard maintenance but not the recall or tape fix. I was upset because not only was my car not done, it wasn’t done during the period they said it would, and didn’t communicate any of this back to me. Fast forward to the next week, I scheduled another appointment to address the 2 unfinished items. I drop it off at 7:30am on a Tuesday and my service manager promised it would be done that day. The end of the day comes and goes and don’t get any courtesy call letting me know the status of my car. Another day goes by and still no call. Finally, I call on day 3 to pick up my car and they say it’s ready. Heres the kicker- tape still wasn’t fixed and no one told me. I can understand if there’s a back order or delay in inventory, but why didn’t anyone tell me?
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