Horrible Experience – Unprofessional and - cinthiaestefania123
Horrible Experience – Unprofessional and Deceptive
I’ve been looking for a car for over a week, and after getting bad offers at other dealerships for my trade-in, I decided to give this dealership a shot, unfortunately, it turned out to be a huge mistake.
From the start, the staff was unwilling to negotiate or offer any flexibility. I tried to negotiate the price of a used car and remove unnecessary packages they were adding, but they wouldn’t budge. They also gave me a lowball offer for my trade-in.
Things only got worse when the finance manager showed up. I’ve never encountered a more unprofessional person. He immediately started criticizing my credit profile, despite my decent credit and salary, and acted like it was impossible to close any deal with me. He seemed annoyed because I had been looking at other dealerships, and kept focusing on my credit score and down payment, without offering any real solutions. I was offered another car that didn’t meet my needs, and ultimately we walked away without a deal.
After an hour, I received a call saying I was “approved” with my down payment. When I asked for the APR, they refused to give me a straight answer, but insisted it was a good rate. I returned the next day, only to sit for another 2 hours waiting. When the finance manager finally came back, all he could give me was the monthly payment amount, without any official paperwork or transparency. When I asked again about the APR, he reluctantly told me it was 18%—absolutely outrageous.
What really upset me was the manager's condescending attitude. He kept making unfounded claims about my credit, even though I know it’s in good standing. He seemed more interested in pushing me into a deal than actually helping me. It felt like he was trying to scam me with inflated rates and hidden fees.
In the end, this dealership was unprofessional, dishonest, and manipulative. I would not recommend this place to anyone looking for fair and transparent car deals. Stay far away if you value your time and money.
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