EV buyers and anyone considering buying here, read this - grant.chapman
EV buyers and anyone considering buying here, read this before you sign.
We purchased a 2025 Honda Prologue from this dealership in May 2025. Our salesperson was let go shortly after, and no one took ownership of our file. Every post-sale obligation that should have been routine became something I had to personally chase.
Registration paperwork was mishandled. For three weeks before our temporary tags expired, I had to call the dealership nearly every day. We ultimately had to demand they FedEx overnight the permanent plates. They arrived on the exact day our temp tags expired. One more day of inaction and we would have been driving an unregistered vehicle.
The more serious failure was federal. Federal law required the dealership to file a Time of Sale report with the IRS within 3 days of our purchase, and to provide us with a copy of the seller report at the time of sale. Both are required for the buyer to claim the $7,500 Clean Vehicle Tax Credit. They did neither.
We discovered the failure in March 2026, when the IRS rejected our 2025 tax return because no Time of Sale report existed in their system for our vehicle. After roughly a dozen phone calls over ten days, the Finance Director eventually located the IRS Energy Credits Online portal and submitted the report 333 days late. The IRS approved the late submission on May 13, 2026 — 376 days after the sale. By then we had already filed our 2025 return without the credit and paid additional federal tax.
I sent two written demands to the General Manager. Neither was answered. After American Honda case management escalated the matter to the dealership, the General Manager formally declined to compensate us for the loss — taking the position that providing the IRS-approved form a year late resolves the matter and that we should pursue an amended tax return at our own cost and risk.
The consistent pattern across both failures: this dealership will let your problem run right up to the deadline — or past it — unless you make daily, escalating noise. Even then, you receive bare-minimum resolution at the last possible moment, with no acknowledgment of the harm caused.
If you already purchased an EV here, log into your IRS account and verify that a qualifying Clean Vehicle exists for your VIN. If it doesn't, you have a problem the dealership will not voluntarily fix.
If you are considering buying an EV here, get every post-sale commitment in writing before you sign — including written confirmation that the Time of Sale report will be filed within 3 days and that you will receive your copy of the seller report at the time of sale. Verify it on your IRS account afterward. Do not assume they will handle it correctly. Ours did not.
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