104 New York Volkswagen Service Centers

In this instance, service and specific work done was - VGRENIER

In this instance, service and specific work done was excellent. Un-necessary work was done in the past.

My opinion Pam in the Service Department is hands down - Kelly M

My opinion Pam in the Service Department is hands down the best at Nemer. Has assisted me with all of my appointments, questions and concerns. Pam deserves to be acknowledged by the dealership.

We brought our 2015 tiguan in for a brake issue. - stelmt81

We brought our 2015 tiguan in for a brake issue. The service department charged us $1200 dollars to replace the left front caliper along with the front brake pads and rotors. 30,000 miles later the caliper leaked and failed. They stated that they only warranty for 1 year or 12,000 miles. Do not go here if you are looking for decent service or a service department that stands by their work.

These people are just cheats. - lglickman

These people are just cheats. Don't believe a word of any of the 5 star reviewers, I bet they're related to the owners. I mean, seriously. I was having transmission problems. The transmission is under warranty they assured me, but to figure out for sure if it was a transmission problem, I needed to pay them $1,000 for the diagnostic. I paid them $300 to get my car back (they didn't do anything up to that point) and took it to Queensboro VW who fixed it fair and square. Super helpful, personal and nice. Do yourself a favor and take your VW to Queensboro, it's right off the subway, just as easy to get to. Oh and ps, the sales people in the showroom are utter morons.

great service - keri

easy to work with , friendly and polite. great service and professional. explained details of service and payment. will come again and my car got washed!

This shop does by far the best quality work. They're... - Tappollo719

This shop does by far the best quality work. They're honest, highly skilled, and the best in the business. If you want something done the right way, whether it be mechanical work or body work, then this is the place for you. They are experts with high end makes and I wouldn't trust my car with anyone else.

Service department ladies and gentlemen at front desk... - Seastarz

Service department ladies and gentlemen at front desk were most gracious, however there appeared to be issues outside of their purview. I purchased two new VW's over the years from Riverhead Bay Motors a Jetta and an upgrade to the Passat and at least 6 or 7 VW's from other dealers over the years. In other words I have always been happy with VW brand. Weeks ago I set up a service call to have one of the air vents repaired which apparently needed a motor which they didn't have in stock, so after patiently waiting 3 hrs I had to make another appointment to have the motor put in which cost approx $ 800 and another 3 hours wait. So be it. When I got home I realized that the defroster didn't function anymore thinking that it was probably a miswiring or something so after a further 3 hrs and a cost of $ 190 I was told that something probably "fell into the vent" causing it to break and another estimate of $650 was offered. THAT WAS AN AMAZING ANSWER NOTING THAT IT WORKED FINE BEFORE. Now I wasn't particularly surprised but I found it peculiar that after having been given a number of unsolicited quotes after Riverhead Bay conducted a $190 trouble shooting of the DEFROSTER they indicated the following repairs were necessary... 1. NEW TIRES- THEY HAD 20K MILES ON THEM, probably $ 800 ? 2. NEW FRONT BRAKES- CHANGED BRAKES AND ROTORS 8 MONTHS AGO heavy wear on brake rotors damaged by emergency brake cables $ 700 ? 3. DRIVER SIDE HEATED SEATS- WORKED FINE BEFORE, now one would guess who would have known whether they worked or not in the mid-fall I DID. $ 700? NOW THE LATEST. Three days after leaving River Bay...the windshield cleaner tank although full and pump motor still functioning does not spray when it worked perfectly fine before. THE INTERESTING PART OF THIS DISCOVERY WAS THAT FILL CAP WAS LEFT OPEN AND ALTHOUGH THE FILTER SCREEN WAS STILL INTACT...SOME GRANULAR STUFF WAS DISCOVERED. SHOULD I BE UPSET? I WASN'T NASTY? SHOULD I HAVE AGREED TO HAVE ALL OF THOSE ADDITIONAL REPAIRS DONE ?

WARNING!!! Run Away - check out REAL ratings on Yelp,... - marty5000

WARNING!!! Run Away - check out REAL ratings on Yelp, BBB, and Atty General file of complaints. These guys are crooks, same story over and over!!! Paul Roberts puts a bogus Inspection Sticker on his cars and thinks he can convince me 2 other certified mechanics are lying??? $13,600 Audi cost me $5,600 out of pocket to get legal Inspection Sticker - piece of crap didn't even make it home from lot!!! BEWARE LADIES, Very rude and obnoxious to deal with - has obvious issues :) Complained to my husband I was in a drunken stupor? LOL What a pig.

Great service. Exceptional care. Thank you Jaqueline for... - kathleenm12k

Great service. Exceptional care. Thank you Jaqueline for all your help. My car buying experience was a breeze.